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Getting Started

Getting Started for SchoolMessenger Presence and CivicLive Customers

jamiem7
Lead Community Moderator
Lead Community Moderator
‎05-31-2024 06:02 AM
Getting Started for SchoolMessenger Presence and CivicLive Customers
Welcome SchoolMessenger Presence and CivicLive Customers! Welcome to our award-winning PowerSchool Community! We have created this guide to share helpful tips and quick links to help you navigate our community. How to Access Your Community Account Log in ... read more
0 Comments
5766 Views

Getting Started for SchoolMessenger Communicate and GroupCast Customers

jamiem7
Lead Community Moderator
Lead Community Moderator
‎04-18-2024 01:34 PM
Getting Started for SchoolMessenger Communicate and GroupCast Customers
Welcome SchoolMessenger Communicate and GroupCast Customers! Welcome to our award-winning PowerSchool Community! We have created this guide to share helpful tips and quick links to help you navigate our community. How to Access Your Community Account Log ... read more
0 Comments
9274 Views

Getting Started for Headed2 Customers in the Community

CindyOp
Community Support Expert
Community Support Expert
‎03-27-2024 08:53 PM
Getting Started for Headed2 Customers in the Community
Welcome Headed2 Customers! Welcome you to our award-winning PowerSchool Community! We have created this guide to share helpful tips and quick links to help you navigate our community. How to Access Your Community Account Log in to Headed2 as you currently... read more
0 Comments
1178 Views

Getting Started for SchoolMessenger Customers

jamiem7
Lead Community Moderator
Lead Community Moderator
‎12-18-2023 05:49 AM
Getting Started for SchoolMessenger Customers
Welcome SchoolMessenger Customers! Some SchoolMessenger products use single sign-on to access the community. If you are using one of these products, please review the guides listed below. Getting Started for SchoolMessenger Communicate and GroupCast Custo... read more
0 Comments
61095 Views

Meet our Team

jamiem7
Lead Community Moderator
Lead Community Moderator
‎02-10-2023 12:45 PM
Meet our Team
We have an exceptional PowerSchool Community team, dedicated to providing our members with all the tools and solutions they need to be successful. You can find out more about our team members below. Please feel free to reach out to us if you have question... read more
0 Comments
4820 Views

Privacy Policy

jamiem7
Lead Community Moderator
Lead Community Moderator
‎02-10-2023 10:46 AM
PowerSchool's Privacy Policy can be accessed here: https://www.powerschool.com/privacy/ read more
0 Comments
3216 Views

Terms of Use

jamiem7
Lead Community Moderator
Lead Community Moderator
‎02-10-2023 10:45 AM
Terms of Use This PowerSchool Community website (this “Site”) is brought to you (“User”) by PowerSchool Group LLC (“PowerSchool” or “we”). Your use of this Site is subject to all terms and policies posted on this Site (including the Privacy Policy and the... read more
0 Comments
13776 Views

Community Guidelines

jamiem7
Lead Community Moderator
Lead Community Moderator
‎02-10-2023 10:44 AM
Community Guidelines Welcome to the PowerSchool Community! The mission of our PowerSchool Community is to provide a place for educators, leaders, and other members to share best practices, ask questions, get helpful information, and be in contact with oth... read more
0 Comments
5288 Views

Getting Started with Curriculum & Instruction Customers

jamiem7
Lead Community Moderator
Lead Community Moderator
‎12-19-2022 10:04 AM
Getting Started with Curriculum & Instruction Customers
Welcome you to our award-winning PowerSchool Community! We have created this guide to share helpful tips and quick links to help you navigate our community. Orientation Video How to Access PowerSchool Community Log in to Curriculum & Instruction as you cu... read more
0 Comments
16090 Views

Getting Started for Attendance Intervention Suite and Communication (KiNVO) Customers

jbidk
Community Manager
Community Manager
‎08-25-2022 12:47 PM
Getting Started for Attendance Intervention Suite and Communication (KiNVO) Customers
Welcome to PowerSchool Community! Welcome you to our award-winning PowerSchool Community! We have created this guide to share helpful tips and quick links to help you navigate our community. How to Access PowerSchool Community Log in to Attendance Interve... read more
0 Comments
14139 Views

Getting Started for Unified Classroom Behavior Support Customers

jamiem7
Lead Community Moderator
Lead Community Moderator
‎07-18-2022 08:09 AM
Getting Started for Unified Classroom Behavior Support Customers
Welcome you to our award-winning PowerSchool Community! We have created this guide to share helpful tips and quick links to help you navigate our community. How to Access PowerSchool Community Log in to Unified Classroom Behavior Support as you currently ... read more
0 Comments
12650 Views

Getting Started Guide for Schoology Learning Customers

jbidk
Community Manager
Community Manager
‎06-15-2022 09:23 AM
Getting Started Guide for Schoology Learning Customers
Welcome Schoology Learning Customers! Locating Schoology Articles If you were directed to this post from an old article link, we have attached the updated links at the bottom of this post. Please be sure to log into Schoology first, then go to Support > C... read more
0 Comments
5945674 Views

Getting Started in the Community for Naviance Customers

jbidk
Community Manager
Community Manager
‎06-01-2022 10:42 PM
Getting Started in the Community for Naviance Customers
Welcome Naviance Customers! Welcome you to our award-winning PowerSchool Community! We have created this guide to share helpful tips and quick links to help you navigate our community. How to Access Your Community Account Log in to Naviance as you current... read more
0 Comments
19738 Views

Video: Launch Live Chat

jamiem7
Lead Community Moderator
Lead Community Moderator
‎03-12-2020 03:24 PM
New Chat Experience Now Live! As of November 14, the enhanced chat experience is live on the PowerSchool Community product category pages for PowerSchool SIS Technical Contacts, parents, students, applicants, all SchoolMessenger customers, and Curriculum ... read more
0 Comments
4161 Views

Manage Cases: Columns, Search, and Sorting

jbidk
Community Manager
Community Manager
‎08-02-2019 07:11 AM
Manage Cases: Columns, Search, and Sorting
As a technical contact, you can select to view your cases or cases across your Organization. You can choose your Manage Cases view by selecting the Case View menu and selecting Open, Resolved, or Organization-wide cases. By default, you’ll see your cases ... read more
0 Comments
1318 Views

Getting Started on PowerSchool Community for Technical Contacts

jbidk
Community Manager
Community Manager
‎07-30-2019 02:13 PM
Getting Started on PowerSchool Community for Technical Contacts
Welcome to the PowerSchool Community! Our PowerSchool Community is our customer support portal where you can search helpful resources across your products, connect with your peers in forums, subscribe to events and product updates, submit enhancement requ... read more
0 Comments
67275 Views

Exporting Your Cases to CSV

jbidk
Community Manager
Community Manager
‎06-28-2019 11:34 AM
Exporting Your Cases to CSV
If you would like to download your cases, you can export them in CSV format. Hover over Contact Support and choose Case Portal By default, you'll see your cases. Use Case View to adjust your view as needed Select Export to CSV to get a download of your ca... read more
0 Comments
3000 Views

Viewing My Cases and My Organization's Cases

jbidk
Community Manager
Community Manager
‎06-28-2019 11:33 AM
Viewing My Cases and My Organization's Cases
As a technical contact, you can select to view your cases or cases across your Organization. You can choose your Manage Cases view by selecting the Case View menu and selecting Open, Resolved, or Organization-wide cases. By default, you’ll see your cases ... read more
0 Comments
1617 Views

Case Portal: Manage Your Cases

jbidk
Community Manager
Community Manager
‎06-28-2019 11:32 AM
Case Portal: Manage Your Cases
When you navigate to the Case Portal, you will see cases that you have created in the default Manage Cases view. You can choose your Manage Cases view by selecting the Case View menu and selecting Open, Resolved, or Organization-wide cases. Screenshot ill... read more
0 Comments
7920 Views

Create a New Case

jbidk
Community Manager
Community Manager
‎06-28-2019 11:27 AM
Create a New Case
When you navigate to the Case Portal, you’ll see your cases on the first page along with quick links to Ask our Community, Start a Chat, and New Case. Screenshot illustrating the Case Portal Options Ask our Community: you can start a discussion in one of ... read more
0 Comments
14186 Views

Getting Started on PowerSchool Community

jbidk
Community Manager
Community Manager
‎12-14-2018 12:31 PM
Getting Started on PowerSchool Community
Welcome to the PowerSchool Community! We are excited to have you as part of our Community and we have some tips to help you get started. We have topics below for all members and a link to a guide for our Technical Contacts. Note: If you are a Technical Co... read more
0 Comments
404254 Views

When should I post in the Community and when should I contact Support?

jbidk
Community Manager
Community Manager
‎04-22-2018 10:06 PM
Here are some tips on when to post in one of the forums in our Community and when to use Contact Support. Please note: These are not finite lists. They are general guidelines to help you figure out whether posting in a forum or contacting support is your ... read more
0 Comments
4201 Views

Give some Kudos or Accept as Solution!

jbidk
Community Manager
Community Manager
‎01-29-2018 03:46 PM
Give some Kudos or Accept as Solution!
If you like a post or a response, you can let Community members know by giving kudos or accepting a response as a solution. When you give Kudos, you let other members know that you like their posts. If you see something you like, click on the thumbs up ic... read more
0 Comments
2376 Views

Messages and Alerts

jbidk
Community Manager
Community Manager
‎01-22-2018 01:20 PM
Messages and Alerts
There are two icons on the top right-hand side of the Community page, that let you know when you have notifications or new messages. Please note: you'll only see notifications and messages as a logged in user. Notifications The bell icon will let you know... read more
0 Comments
4441 Views

Leaderboards, Ranks, and Badges

jbidk
Community Manager
Community Manager
‎12-01-2017 12:48 PM
Now that you have joined our Community, you may be wondering why some members have different ranks in our Community (such as New Member, Learner, Student, etc.) or why they appear on our Leaderboards. It's simple...the more you actively participate in our... read more
0 Comments
2709 Views

Update your avatar to personalize your experience

jbidk
Community Manager
Community Manager
‎10-24-2017 03:37 PM
Update your avatar to personalize your experience
One way to personalize your community identity is by updating your avatar. You can change your avatar as often as you like. Your current avatar appears at the top right hand side of the page. To change your Avatar: Sign in to your community account. Click... read more
0 Comments
3143 Views

The Benefits of Participation!

jbidk
Community Manager
Community Manager
‎10-24-2017 02:59 PM
The PowerSchool Community is your space for collaboration and communication! If you have a question and you have not yet found the best answer, posting to one of our forums is a great place to start. We know that our members have a wealth of knowledge fro... read more
0 Comments
2484 Views
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