Getting Started

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Getting Started

jbidk
Community Manager
Community Manager
Getting Started for Communication and Attend (KiNVO) Customers
Welcome to PowerSchool Community! Welcome you to our award-winning PowerSchool Community! We have created this guide to share helpful tips and quick links to help you navigate our community. How to Access PowerSchool Community Log in to Communication (KiN... read more
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1255 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
Getting Started for Unified Classroom Behavior Support Customers
Welcome you to our award-winning PowerSchool Community! We have created this guide to share helpful tips and quick links to help you navigate our community. How to Access PowerSchool Community Log in to Unified Classroom Behavior Support as you currently ... read more
0 Comments
1999 Views
jbidk
Community Manager
Community Manager
Getting Started Guide for Schoology Learning Customers
Welcome Schoology Learning Customers! Please note: If you were directed to this post from an old article link, we have attached the updated links at the bottom of this post. Be sure to log in to Schoology Learning first, go to Support, then Community & Su... read more
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1247814 Views
jbidk
Community Manager
Community Manager
Getting Started for Naviance Customers
Welcome Naviance Customers! Welcome you to our award-winning PowerSchool Community! We have created this guide to share helpful tips and quick links to help you navigate our community. How to Access PowerSchool Community Log in to Naviance as you currentl... read more
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1838 Views
jbidk
Community Manager
Community Manager
Case Portal Update: New PS SIS Select an Issue Field
We have added a new Select an Issue field to our New Case form for PowerSchool SIS. Navigate to the Case Portal Click on New Case Review our Helpful Resources, and Continue to Case Creation On the New Case form, complete all the required fields. Select PS... read more
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363 Views
jbidk
Community Manager
Community Manager
Case Portal Updates
We are excited to share the latest updates to our Community Case Portal. Here is a video of the changes. You can see the highlights below. Highlights Previously we had a separate Case Portal for Enrollment customers. This new Case Portal will have all of ... read more
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4234 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
All Community Members This article is a great resource for all Community members in getting started in the PowerSchool Community. Some pages are open to all Community Members while others are restricted to certain roles within a school or district such as... read more
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12913 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
Click Play to view. You can view it in Full Screen by clicking to expand in the bottom right-hand corner of the video. read more
0 Comments
845 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
Click Play to view. You can view it in Full Screen by clicking to expand in the bottom right-hand corner of the video. read more
0 Comments
465 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
Click Play to view. You can view it in Full Screen by clicking to expand in the bottom right-hand corner of the video. read more
0 Comments
766 Views
jbidk
Community Manager
Community Manager
Manage Cases: Columns, Search, and Sorting
As a technical contact, you can select to view your cases or cases across your Organization. You can choose your Manage Cases view by selecting the Case View menu and selecting Open, Resolved, or Organization-wide cases. By default, you’ll see your cases ... read more
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211 Views
jbidk
Community Manager
Community Manager
Please note: If you just created your PowerSchool Community account, it can take up to 24 hours for your access to be updated to use the Case Portal, Chat, etc. If you encounter any issues, please reach out through our Community Forum. Welcome to the Powe... read more
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25560 Views
jbidk
Community Manager
Community Manager
Exporting Your Cases to CSV
If you would like to download your cases, you can export them in CSV format. Hover over Contact Support and choose Case Portal By default, you'll see your cases. Use Case View to adjust your view as needed Select Export to CSV to get a download of your ca... read more
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598 Views
jbidk
Community Manager
Community Manager
Viewing My Cases and My Organization's Cases
As a technical contact, you can select to view your cases or cases across your Organization. You can choose your Manage Cases view by selecting the Case View menu and selecting Open, Resolved, or Organization-wide cases. By default, you’ll see your cases ... read more
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668 Views
jbidk
Community Manager
Community Manager
Case Portal: Manage Your Cases
When you navigate to the Case Portal, you will see cases that you have created in the default Manage Cases view. You can choose your Manage Cases view by selecting the Case View menu and selecting Open, Resolved, or Organization-wide cases. You'll see you... read more
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2416 Views
jbidk
Community Manager
Community Manager
Submitting Secure Data for Troubleshooting Only
Please note that we have a new and updated Case Portal coming soon. Please refer to this article for the latest updates. If you would like to provide personally identifiable or sensitive personal information to assist with troubleshooting this issue, plea... read more
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824 Views
jbidk
Community Manager
Community Manager
Case Portal Update: Create a New Case
When you navigate to the Case Portal, you’ll see your cases on the first page along with quick links to Ask our Community, Start a Chat, and New Case. Ask our Community: you can start a discussion in one of our product forums Start a Chat: helps you easil... read more
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2422 Views
jbidk
Community Manager
Community Manager
Getting Started on PowerSchool Community
Welcome to the PowerSchool Community! We are excited to have you as part of our Community and we have some tips to help you get started. We have topics below for all members and a link to a guide for our Technical (Designated Support) Contacts. Note: If y... read more
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86016 Views
PS_AD1
Practitioner
Chromebooks and Chromeboxes are designed to stay connected to the internet and to use cloud technology with most of their applications and data. Due to their ease of use, straight-forward functionality, and convenience, many districts and schools are begi... read more
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14631 Views
PS_AD1
Practitioner
Chat How-To: Installing the Bomgar Remote Support Chrome Extension
How to install the Bomgar Remote Support Browser Extension on a Chromebook: Administrators can install apps and extensions on Chrome OS devices via the G Suite Admin dashboard. This is available to all G Suite Basic and Business / Education organizations.... read more
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3257 Views
jbidk
Community Manager
Community Manager
Please note that we have a new and updated Case Portal coming soon. Please refer to this article for the latest updates. Links to articles on how to create and manage cases: Create a New Case Submit Secure Data for Troubleshooting Manage Your Cases Manage... read more
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2991 Views
jbidk
Community Manager
Community Manager
Here are some tips on when to post in one of the forums in our Community and when to use Contact Support. Please note: These are not finite lists. They are general guidelines to help you figure out whether posting in a forum or contacting support is your ... read more
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2274 Views
jbidk
Community Manager
Community Manager
Give some Kudos or Accept as Solution!
If you like a post or a response, you can let Community members know by giving kudos or accepting a response as a solution. When you give Kudos, you let other members know that you like their posts. If you see something you like, click on the thumbs up ic... read more
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1357 Views
jbidk
Community Manager
Community Manager
Messages and Alerts
There are two icons on the top right-hand side of the Community page, that let you know when you have notifications or new messages. Please note: you'll only see notifications and messages as a logged in user. Notifications The bell icon will let you know... read more
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1982 Views
jbidk
Community Manager
Community Manager
Now that you have joined our Community, you may be wondering why some members have different ranks in our Community (such as New Member, Learner, Student, etc.) or why they appear on our Leaderboards. It's simple...the more you actively participate in our... read more
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1575 Views
jbidk
Community Manager
Community Manager
Update your avatar to personalize your experience
One way to personalize your community identity is by updating your avatar. You can change your avatar as often as you like. Your current avatar appears at the top right hand side of the page. To change your Avatar: Sign in to your community account. Click... read more
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1710 Views
jbidk
Community Manager
Community Manager
Subscriptions and Notifications
Subscriptions You can stay current and receive updates from our Community when new articles, discussion posts, announcements, etc., are posted. Simply navigate to any Forum, Blog, Knowledge Base and wherever you see the Options menu, click it to select Su... read more
2 Comments
13879 Views
jbidk
Community Manager
Community Manager
The PowerSchool Community is your space for collaboration and communication! If you have a question and you have not yet found the best answer, posting to one of our forums is a great place to start. We know that our members have a wealth of knowledge fro... read more
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1445 Views
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