Getting Started

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Getting Started

jamiem7
Lead Community Moderator
Lead Community Moderator
Getting Started for SchoolMessenger Communicate and GroupCast Customers
Welcome SchoolMessenger Communicate and GroupCast Customers! Welcome to our award-winning PowerSchool Community! We have created this guide to share helpful tips and quick links to help you navigate our community. Video How to Access Your Community Accoun... read more
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439 Views
CindyOp
Community Support Expert
Community Support Expert
Getting Started for Headed2 Customers in the Community
Welcome Headed2 Customers! Welcome you to our award-winning PowerSchool Community! We have created this guide to share helpful tips and quick links to help you navigate our community. How to Access Your Community Account Log in to Headed2 as you currently... read more
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296 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
Getting Started for SchoolMessenger Customers
Welcome SchoolMessenger Customers! Some SchoolMessenger products use single sign-on to access the community. If you are using one of these products, please review the guides listed below. Getting Started for SchoolMessenger Communicate and GroupCast Custo... read more
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17091 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
Meet our Team
We have an exceptional PowerSchool Community team, dedicated to providing our members with all the tools and solutions they need to be successful. You can find out more about our team members below. Please feel free to reach out to us if you have question... read more
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3222 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
PowerSchool's Privacy Policy can be accessed here: https://www.powerschool.com/privacy/ read more
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1689 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
Terms of Use This PowerSchool Community website (this “Site”) is brought to you (“User”) by PowerSchool Group LLC (“PowerSchool” or “we”). Your use of this Site is subject to all terms and policies posted on this Site (including the Privacy Policy and the... read more
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8233 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
Community Guidelines Welcome to the PowerSchool Community! The mission of our PowerSchool Community is to provide a place for educators, leaders, and other members to share best practices, ask questions, get helpful information, and be in contact with oth... read more
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3037 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
Getting Started with Curriculum & Instruction Customers
Welcome you to our award-winning PowerSchool Community! We have created this guide to share helpful tips and quick links to help you navigate our community. Orientation Video How to Access PowerSchool Community Log in to Curriculum & Instruction as you cu... read more
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10653 Views
jbidk
Community Manager
Community Manager
Getting Started for Attendance Intervention Suite and Communication (KiNVO) Customers
Welcome to PowerSchool Community! Welcome you to our award-winning PowerSchool Community! We have created this guide to share helpful tips and quick links to help you navigate our community. How to Access PowerSchool Community Log in to Attendance Interve... read more
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8937 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
Getting Started for Unified Classroom Behavior Support Customers
Welcome you to our award-winning PowerSchool Community! We have created this guide to share helpful tips and quick links to help you navigate our community. How to Access PowerSchool Community Log in to Unified Classroom Behavior Support as you currently ... read more
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8820 Views
jbidk
Community Manager
Community Manager
Getting Started Guide for Schoology Learning Customers
Welcome Schoology Learning Customers! Locating Schoology Articles If you were directed to this post from an old article link, we have attached the updated links at the bottom of this post. Please be sure to log into Schoology first, then go to Support > C... read more
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4660602 Views
jbidk
Community Manager
Community Manager
Getting Started in the Community for Naviance Customers
Welcome Naviance Customers! Welcome you to our award-winning PowerSchool Community! We have created this guide to share helpful tips and quick links to help you navigate our community. How to Access Your Community Account Log in to Naviance as you current... read more
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11237 Views
jbidk
Community Manager
Community Manager
Case Portal Update: New PS SIS Select an Issue Field
We have added a new Select an Issue field to our New Case form for PowerSchool SIS. Navigate to the Case Portal Click on New Case Review our Helpful Resources, and Continue to Case Creation On the New Case form, complete all the required fields. Select PS... read more
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1343 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
Click Play to view. You can view it in Full Screen by clicking to expand in the bottom right-hand corner of the video. read more
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3246 Views
jbidk
Community Manager
Community Manager
Manage Cases: Columns, Search, and Sorting
As a technical contact, you can select to view your cases or cases across your Organization. You can choose your Manage Cases view by selecting the Case View menu and selecting Open, Resolved, or Organization-wide cases. By default, you’ll see your cases ... read more
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908 Views
jbidk
Community Manager
Community Manager
Getting Started on PowerSchool Community for Technical Contacts
Welcome to the PowerSchool Community! Our PowerSchool Community is our customer support portal where you can search helpful resources across your products, connect with your peers in forums, subscribe to events and product updates, submit enhancement requ... read more
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52931 Views
jbidk
Community Manager
Community Manager
Exporting Your Cases to CSV
If you would like to download your cases, you can export them in CSV format. Hover over Contact Support and choose Case Portal By default, you'll see your cases. Use Case View to adjust your view as needed Select Export to CSV to get a download of your ca... read more
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2304 Views
jbidk
Community Manager
Community Manager
Viewing My Cases and My Organization's Cases
As a technical contact, you can select to view your cases or cases across your Organization. You can choose your Manage Cases view by selecting the Case View menu and selecting Open, Resolved, or Organization-wide cases. By default, you’ll see your cases ... read more
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1273 Views
jbidk
Community Manager
Community Manager
Case Portal: Manage Your Cases
When you navigate to the Case Portal, you will see cases that you have created in the default Manage Cases view. You can choose your Manage Cases view by selecting the Case View menu and selecting Open, Resolved, or Organization-wide cases. You'll see you... read more
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5744 Views
jbidk
Community Manager
Community Manager
Create a New Case
When you navigate to the Case Portal, you’ll see your cases on the first page along with quick links to Ask our Community, Start a Chat, and New Case. Ask our Community: you can start a discussion in one of our product forums Start a Chat: helps you easil... read more
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8903 Views
jbidk
Community Manager
Community Manager
Getting Started on PowerSchool Community
Welcome to the PowerSchool Community! We are excited to have you as part of our Community and we have some tips to help you get started. We have topics below for all members and a link to a guide for our Technical Contacts. Note: If you are a Technical Co... read more
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211380 Views
PS_AD1
Achiever
Chromebooks and Chromeboxes are designed to stay connected to the internet and to use cloud technology with most of their applications and data. Due to their ease of use, straight-forward functionality, and convenience, many districts and schools are begi... read more
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18539 Views
PS_AD1
Achiever
Chat How-To: Installing the Bomgar Remote Support Chrome Extension
How to install the Bomgar Remote Support Browser Extension on a Chromebook: Administrators can install apps and extensions on Chrome OS devices via the G Suite Admin dashboard. This is available to all G Suite Basic and Business / Education organizations.... read more
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5212 Views
jbidk
Community Manager
Community Manager
Here are some tips on when to post in one of the forums in our Community and when to use Contact Support. Please note: These are not finite lists. They are general guidelines to help you figure out whether posting in a forum or contacting support is your ... read more
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3388 Views
jbidk
Community Manager
Community Manager
Give some Kudos or Accept as Solution!
If you like a post or a response, you can let Community members know by giving kudos or accepting a response as a solution. When you give Kudos, you let other members know that you like their posts. If you see something you like, click on the thumbs up ic... read more
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1910 Views
jbidk
Community Manager
Community Manager
Messages and Alerts
There are two icons on the top right-hand side of the Community page, that let you know when you have notifications or new messages. Please note: you'll only see notifications and messages as a logged in user. Notifications The bell icon will let you know... read more
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3496 Views
jbidk
Community Manager
Community Manager
Welcome to our PowerSchool Community! This short video will give you a nice overview of how to join and get started in participating in our Community. If you already have a PowerSchool Community account, you can skip the section on registration, and learn... read more
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28257 Views
jbidk
Community Manager
Community Manager
Now that you have joined our Community, you may be wondering why some members have different ranks in our Community (such as New Member, Learner, Student, etc.) or why they appear on our Leaderboards. It's simple...the more you actively participate in our... read more
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2300 Views
jbidk
Community Manager
Community Manager
Update your avatar to personalize your experience
One way to personalize your community identity is by updating your avatar. You can change your avatar as often as you like. Your current avatar appears at the top right hand side of the page. To change your Avatar: Sign in to your community account. Click... read more
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2614 Views
jbidk
Community Manager
Community Manager
The PowerSchool Community is your space for collaboration and communication! If you have a question and you have not yet found the best answer, posting to one of our forums is a great place to start. We know that our members have a wealth of knowledge fro... read more
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2104 Views
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