Getting Started

Welcome SchoolMessenger Presence and CivicLive Customers! Welcome to our award-winning PowerSchool Community! We have created this guide to share helpful tips and quick links to help you navigate our community. How to Access Your Community Account Log in ... read more

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Getting Started for SchoolMessenger Communicate and GroupCast Customers

Welcome SchoolMessenger Communicate and GroupCast Customers! Welcome to our award-winning PowerSchool Community! We have created this guide to share helpful tips and quick links to help you navigate our community. How to Access Your Community Account Log ... read more

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Getting Started for Headed2 Customers in the Community

Welcome Headed2 Customers! Welcome you to our award-winning PowerSchool Community! We have created this guide to share helpful tips and quick links to help you navigate our community. How to Access Your Community Account Log in to Headed2 as you currently... read more

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Getting Started for SchoolMessenger Customers

Welcome SchoolMessenger Customers! Some SchoolMessenger products use single sign-on to access the community. If you are using one of these products, please review the guides listed below. Getting Started for SchoolMessenger Communicate and GroupCast Custo... read more

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We have an exceptional PowerSchool Community team, dedicated to providing our members with all the tools and solutions they need to be successful. You can find out more about our team members below. Please feel free to reach out to us if you have question... read more

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PowerSchool's Privacy Policy can be accessed here: https://www.powerschool.com/privacy/ read more

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Terms of Use This PowerSchool Community website (this “Site”) is brought to you (“User”) by PowerSchool Group LLC (“PowerSchool” or “we”). Your use of this Site is subject to all terms and policies posted on this Site (including the Privacy Policy and the... read more

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Community Guidelines Welcome to the PowerSchool Community! The mission of our PowerSchool Community is to provide a place for educators, leaders, and other members to share best practices, ask questions, get helpful information, and be in contact with oth... read more

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Getting Started with Curriculum & Instruction Customers

Welcome you to our award-winning PowerSchool Community! We have created this guide to share helpful tips and quick links to help you navigate our community. Orientation Video How to Access PowerSchool Community Log in to Curriculum & Instruction as you cu... read more

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Getting Started for Attendance Intervention Suite and Communication (KiNVO) Customers

Welcome to PowerSchool Community! Welcome you to our award-winning PowerSchool Community! We have created this guide to share helpful tips and quick links to help you navigate our community. How to Access PowerSchool Community Log in to Attendance Interve... read more

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Getting Started for Unified Classroom Behavior Support Customers

Welcome you to our award-winning PowerSchool Community! We have created this guide to share helpful tips and quick links to help you navigate our community. How to Access PowerSchool Community Log in to Unified Classroom Behavior Support as you currently ... read more

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Getting Started Guide for Schoology Learning Customers

Welcome Schoology Learning Customers! Locating Schoology Articles If you were directed to this post from an old article link, we have attached the updated links at the bottom of this post. Please be sure to log into Schoology first, then go to Support > C... read more

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Getting Started in the Community for Naviance Customers

Welcome Naviance Customers! Welcome you to our award-winning PowerSchool Community! We have created this guide to share helpful tips and quick links to help you navigate our community. How to Access Your Community Account Log in to Naviance as you current... read more

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Case Portal Update: New PS SIS Select an Issue Field

We have added a new Select an Issue field to our New Case form for PowerSchool SIS. Navigate to the Case Portal Click on New Case Review our Helpful Resources, and Continue to Case Creation On the New Case form, complete all the required fields. Select PS... read more

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Click Play to view. You can view it in Full Screen by clicking to expand in the bottom right-hand corner of the video. read more

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Manage Cases: Columns, Search, and Sorting

As a technical contact, you can select to view your cases or cases across your Organization. You can choose your Manage Cases view by selecting the Case View menu and selecting Open, Resolved, or Organization-wide cases. By default, you’ll see your cases ... read more

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Getting Started on PowerSchool Community for Technical Contacts

Welcome to the PowerSchool Community! Our PowerSchool Community is our customer support portal where you can search helpful resources across your products, connect with your peers in forums, subscribe to events and product updates, submit enhancement requ... read more

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If you would like to download your cases, you can export them in CSV format. Hover over Contact Support and choose Case Portal By default, you'll see your cases. Use Case View to adjust your view as needed Select Export to CSV to get a download of your ca... read more

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Viewing My Cases and My Organization's Cases

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When you navigate to the Case Portal, you will see cases that you have created in the default Manage Cases view. You can choose your Manage Cases view by selecting the Case View menu and selecting Open, Resolved, or Organization-wide cases. Screenshot ill... read more

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When you navigate to the Case Portal, you’ll see your cases on the first page along with quick links to Ask our Community, Start a Chat, and New Case. Screenshot illustrating the Case Portal Options Ask our Community: you can start a discussion in one of ... read more

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Getting Started on PowerSchool Community

Welcome to the PowerSchool Community! We are excited to have you as part of our Community and we have some tips to help you get started. We have topics below for all members and a link to a guide for our Technical Contacts. Note: If you are a Technical Co... read more

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Here are some tips on when to post in one of the forums in our Community and when to use Contact Support. Please note: These are not finite lists. They are general guidelines to help you figure out whether posting in a forum or contacting support is your ... read more

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If you like a post or a response, you can let Community members know by giving kudos or accepting a response as a solution. When you give Kudos, you let other members know that you like their posts. If you see something you like, click on the thumbs up ic... read more

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There are two icons on the top right-hand side of the Community page, that let you know when you have notifications or new messages. Please note: you'll only see notifications and messages as a logged in user. Notifications The bell icon will let you know... read more

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Welcome to our PowerSchool Community! This short video will give you a nice overview of how to join and get started in participating in our Community. If you already have a PowerSchool Community account, you can skip the section on registration, and learn... read more

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Now that you have joined our Community, you may be wondering why some members have different ranks in our Community (such as New Member, Learner, Student, etc.) or why they appear on our Leaderboards. It's simple...the more you actively participate in our... read more

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One way to personalize your community identity is by updating your avatar. You can change your avatar as often as you like. Your current avatar appears at the top right hand side of the page. To change your Avatar: Sign in to your community account. Click... read more

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The PowerSchool Community is your space for collaboration and communication! If you have a question and you have not yet found the best answer, posting to one of our forums is a great place to start. We know that our members have a wealth of knowledge fro... read more

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