Help

Getting Started with Curriculum & Instruction Customers

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Getting Started with Curriculum & Instruction Customers

jamiem7
Lead Community Moderator

Welcome you to our award-winning PowerSchool Community! We have created this guide to share helpful tips and quick links to help you navigate our community. 

 

Orientation Video

 

 

How to Access PowerSchool Community

 

  1. Log in to Curriculum & Instruction as you currently do. It is important to start in the product to ensure you have the right access to our community.
  2. Select the '?' symbol on the top right.
  3. Select 'Community & Support' from the menu.Snip20221219_1.png
  4. The first time you log in, complete your profile by picking a username.

C&I 2.PNG

Curriculum and Instruction Page

 

Once you access PowerSchool Community through the product, you will automatically be directed to the Curriculum and Instruction page where you can access all of your resources, including a forum, knowledge base, case portal, and more.

 

  • Gold, Basic, and Teams users should select the Contact Support quick link to connect with our Support team.

 

jamiem7_1-1671102782933.png

 

Once you are logged into the community, you can always navigate to this page by going to Product Support in the top menu and selecting Curriculum and Instruction.

 

PowerSchool Community Search

 

  1. Enter keywords in the search bar on top of the Curriculum & Instruction page to see suggested resources.
  2. Click enter from the search bar to navigate to our full Search Page.
  3. You'll see options to narrow down your search by product, source, content, and more. 
  4. See our Search Tips for more information. 
 
jamiem7_0-1671102699234.png

 

 

 

 

FAQs

 

Question

How do I access support and resources for Curriculum and Instruction?

Answer

Everyone who has access to Curriculum & Instruction will have access to PowerSchool Community's case portal, knowledge bases, forums, and product updates by clicking this icon    

in the top menu and selecting Community & Support. Please cascade this information to all users! 

 

 

Question

What if I already have a PowerSchool Community account?

Answer

If you already have a PowerSchool Community account, no need to create any additional accounts. When you click on the '?' icon and select Help Center, we will automatically log you into PowerSchool Community.  

Question

When do I post in the Curriculum and Instruction Forum?

Answer

Discussion Forums are best for how-to type questions, best practices, and to engage with peers and Community experts.

 

Question

When should I log a case?

Answer

Log a case through our Case Portal when you need direct assistance from a support engineer. This includes technical troubleshooting, data-related inquiries, outages, configuration-related questions, etc.

 

 

Question

What if I am having community access issues?

Answer

If you are having any issues with accessing our community, you can email our support operations team at businessoperations@powerschool.com to troubleshoot and help you with your access.

 

 

Question

Do schools need to have technical contacts in order to reach out to support?

Answer

Users do not need to be an Account’s Technical Contact for Curriculum & Instruction. Any Curriculum and Instruction user can contact Support.

Additional Resources

 

 

Was this Article Helpful?

  • Kudo this article if you found it helpful. It will help others find this resource.
  • Comment directly on this article to request clarification or share feedback about the content of the article.
  • Use the product-specific forum for questions not directly related to this article.