How to Access PowerSchool Community
- Log in to Curriculum & Instruction as you currently do. It is important to start in the product to ensure you have the right access to our community.
- Select the '?' symbol on the top right.
- Select 'Community & Support' from the menu.
- The first time you log in, complete your profile by picking a username.
Once you access PowerSchool Community through the product, you will automatically be directed to the Curriculum and Instruction page where you can access all of your resources, including a forum, knowledge base, case portal, and more.
- Gold, Basic, and Teams users should select the Contact Support quick link to connect with our Support team.
Once you are logged into the community, you can always navigate to this page by going to Product Support in the top menu and selecting Curriculum and Instruction.
PowerSchool Community Search
- Enter keywords in the search bar on top of the Curriculum & Instruction page to see suggested resources.
- Click enter from the search bar to navigate to our full Search Page.
- You'll see options to narrow down your search by product, source, content, and more.
- See our Search Tips for more information.
FAQs
Question
How do I access support and resources for Curriculum and Instruction?
Answer
Everyone who has access to Curriculum & Instruction will have access to PowerSchool Community's case portal, knowledge bases, forums, and product updates by clicking this icon
in the top menu and selecting Community & Support. Please cascade this information to all users!
Question
What if I already have a PowerSchool Community account?
Answer
If you already have a PowerSchool Community account, no need to create any additional accounts. When you click on the '?' icon and select Help Center, we will automatically log you into PowerSchool Community.
Question
When do I post in the Curriculum and Instruction Forum?
Answer
Discussion Forums are best for how-to type questions, best practices, and to engage with peers and Community experts.
Question
When should I log a case?
Answer
Log a case through our Case Portal when you need direct assistance from a support engineer. This includes technical troubleshooting, data-related inquiries, outages, configuration-related questions, etc.
Question
What if I am having community access issues?
Answer
If you are having any issues with accessing our community, you can email our support operations team at businessoperations@powerschool.com to troubleshoot and help you with your access.
Question
Do schools need to have technical contacts in order to reach out to support?
Answer
Users do not need to be an Account’s Technical Contact for Curriculum & Instruction. Any Curriculum and Instruction user can contact Support.
Additional Resources
- Subscribe and manage your notifications
- Video: How to Launch Chat Support
- Create a New Case
- Submit Secure Data for Troubleshooting
- Manage Your Cases
- Export to CSV
Was this Article Helpful?
- Kudo this article if you found it helpful. It will help others find this resource.
- Comment directly on this article to request clarification or share feedback about the content of the article.
- Use the product-specific forum for questions not directly related to this article.
