Announcements: What's New

We are excited to share that the PowerSchool Assistant Widget Can Be Minimized Across Pages The Chat widget will remain minimized across pages once a customer minimizes the widget until one of the following, in which it will pop open again. Crossed the ex... read more

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We are conducting planned maintenance as a part of our scheduled operations to update our internal systems used to manage customer interactions and support. This essential update is designed to enhance our services and improve your experience. During this... read more

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PSU 2025 Summer Registration is Now Open!

It’s that time of year again—registration is officially open for our PSU 2025 Summer Events! This summer, PSU is bringing together an incredible community of learners, experts, and innovators to celebrate the 25th year of PowerSchool University. Since 200... read more

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Valued PowerSchool Customers, Our November Customer Relationship Survey will be open from November 12 – November 22. Please check your email for your link to participate in this short survey and help us understand your experience and the changes you want ... read more

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We’re excited to announce key updates to our AI chat tool that will make getting support faster, more efficient, and smarter than ever. The improved chat experience is now live across PowerSchool product category pages that offer chat, excluding HigherEd ... read more

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Updated The Customer Connect Implementations and Training Consulting Sections of the Services Tab have been updated to change the “Service/Product Name” column to “Project Description.” Technical Contacts can now access key project descriptions, providing... read more

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Community Release Notes: February 28, 2024

Updated Naviance SSO Community users who are technical contacts can now manage technical contacts through the PowerSchool Community Customer Connect. You can learn more about Customer Connect in this article. The Customer Connect Services CSAT survey has ... read more

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Introducing Real-Time Status Updates in our Case Portal

We're thrilled to announce a brand-new feature on our chat and case forms! Now, you'll receive a pop-up message notifying you of any scheduled maintenance, degraded performance, or outage for the selected product. Don't worry, though – if your issue isn't... read more

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Summary Google and Yahoo announced requirements that bulk senders must have DMARC in place beginning February 2024. Who does this apply to? This change applies to all PowerSchool product customers who send emails from those products. How could this effect... read more

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Updated We have updated Customer Connect for Technical Contact additions and removals. You will find the following updates: Within the Manage Technical Contacts section, we have added the following features: You can now assign multiple products when addin... read more

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Updated We have updated Customer Connect for Services to improve the readability. You will find the following updates: Customer Satisfaction (CSAT) scores will only be displayed if they are identified by PowerSchool to be visible. A pagination of 10 per p... read more

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New In August, we brought you Version 1 of Customer Connect for Technical Contacts. This is part of our commitment to provide a personalized, contextual, frictionless, and connected experience for our customers. We are excited to share that Version 2 is n... read more

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Khoros has removed the out-of-the-box Monster theme avatar set based on the requests of PowerSchool Community members. Users who had an avatar from the Monster theme will see a broken image for their avatar. We recommend users who had the monster theme av... read more

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Community Release Notes: August 30, 2023

New Customer Connect: We have improved the format of the Manage Technical Contacts table in our Customer Connect portal to separate the sections for adding a new contact and managing existing contacts. You can now sort by the first name, last name, email,... read more

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New Main Menu Update: We have updated the name and reordered the main menu items. The chart below will show the former name and the updated name. Previous Name Updated Name Product Support Products Product Roadmap Roadmap Services Services Contact Support... read more

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New Quick links on the Ideas Portal: We have added the quick links for Getting Started, Start a discussion, Live Chat, Case Portal, Roadmap, and Events to the Ideas Portal page. These are set to reflect based on the district access level that the user has... read more

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Community Release Notes: February 23, 2023

Enhancements Customer Education Page: We have added new flyers on the Customer Education page to provide all the information to the customers that they need to get started. Visit the Customer Education page Welcome Email for New Users: We have updated our... read more

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Community Release Notes: August 24, 2022

Enhancements Quick Links on Community Home Page: The Ideas Portal quick link has been added to the PowerSchool Community and PeopleAdmin Community home pages to help highlight this feature. Group Hubs: We recently launched Group Hubs in our Community. We ... read more

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Dear Customers, We are pleased to inform that we have launched an Education Focus Report for all our customers, prospects and the general public. The report findings were gleaned from: A comprehensive scan of over 25 mid-to-large U.S. school districts’ st... read more

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Update to our Product Names in the Community, Case Portal, and Chat

We are streamlining the products in our case portal so that you will only see your products in the product field instead of having to sort through all PowerSchool products. This will make it much easier to select a product when submitting a case. Along wi... read more

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Getting Started with Events on PowerSchool Community

Events Hub To navigate to our Events Hub, hover over Events Hub in the top menu and select All Events. You can also use this direct link. All Events On the All Events page, you will find Quick Links for more information and a list of the Events boards for... read more

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Technical Contacts can now use one search box to search across all columns in the Case Portal. Simple enter a value in the search box on the right of the page to narrow the cases within any column in the Case Portal. You can still sort by selecting the ar... read more

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We are happy to announce a new federated search innovation on our PowerSchool Community that provides faster and more relevant results. This new search is powered by AI and Machine Learning to reveal the most helpful content to address your questions. Thi... read more

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Community members can now disable comments in Knowledge Bases and blogs by checking Any comments on the Knowledge Base articles, blog articles, or events on boards I subscribe to. Learn more about subscriptions and notifications here. read more

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Overview Our PowerSchool Community has a new look! Over the next few months, we will be sharing updates to the look, features, and functionality of our Community. As we make changes, we'll share updates through Announcements. Highlights Focus on Search We... read more

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If you are a PowerPack customer, you will now be able to create PowerPack cases through our PowerSchool Community Case Portal. Video Overview Managing your Cases Navigate to the Case Portal, and you'll see an option to manage your existing cases. Under Ca... read more

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