Announcements: What's New

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Announcements: What's New

CindyOp
Community Support Expert
Community Support Expert
Community Release Notes: June 27, 2024
Updated The Customer Connect Implementations and Training Consulting Sections of the Services Tab have been updated to change the “Service/Product Name” column to “Project Description.” Technical Contacts can now access key project descriptions, providing... read more
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178 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
0 Comments
2156 Views
CindyOp
Community Support Expert
Community Support Expert
Community Release Notes: February 28, 2024
Updated Naviance SSO Community users who are technical contacts can now manage technical contacts through the PowerSchool Community Customer Connect. You can learn more about Customer Connect in this article. The Customer Connect Services CSAT survey has ... read more
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501 Views
ParitoshT
Community Support Expert
Community Support Expert
Introducing Real-Time Status Updates in our Case Portal
We're thrilled to announce a brand-new feature on our chat and case forms! Now, you'll receive a pop-up message notifying you of any scheduled maintenance, degraded performance, or outage for the selected product. Don't worry, though – if your issue isn't... read more
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691 Views
KamranA
Community Knowledge Manager
Community Knowledge Manager
Summary Google and Yahoo announced requirements that bulk senders must have DMARC in place beginning February 2024. Who does this apply to? This change applies to all PowerSchool product customers who send emails from those products. How could this effect... read more
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5035 Views
CindyOp
Community Support Expert
Community Support Expert
Updated We have updated Customer Connect for Technical Contact additions and removals. You will find the following updates: Within the Manage Technical Contacts section, we have added the following features: You can now assign multiple products when addin... read more
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496 Views
CindyOp
Community Support Expert
Community Support Expert
Updated We have updated Customer Connect for Services to improve the readability. You will find the following updates: Customer Satisfaction (CSAT) scores will only be displayed if they are identified by PowerSchool to be visible. A pagination of 10 per p... read more
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604 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
New In August, we brought you Version 1 of Customer Connect for Technical Contacts. This is part of our commitment to provide a personalized, contextual, frictionless, and connected experience for our customers. We are excited to share that Version 2 is n... read more
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754 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
Avatar Update
Khoros has removed the out-of-the-box Monster theme avatar set based on the requests of PowerSchool Community members. Users who had an avatar from the Monster theme will see a broken image for their avatar. We recommend users who had the monster theme av... read more
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664 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
Community Release Notes: August 30, 2023
New Customer Connect: We have improved the format of the Manage Technical Contacts table in our Customer Connect portal to separate the sections for adding a new contact and managing existing contacts. You can now sort by the first name, last name, email,... read more
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621 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
Community Release Notes: July 26, 2023
New Main Menu Update: We have updated the name and reordered the main menu items. The chart below will show the former name and the updated name. Previous Name Updated Name Product Support Products Product Roadmap Roadmap Services Services Contact Support... read more
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710 Views
ParitoshT
Community Support Expert
Community Support Expert
Community Release Notes: March 29, 2023
New Quick links on the Ideas Portal: We have added the quick links for Getting Started, Start a discussion, Live Chat, Case Portal, Roadmap, and Events to the Ideas Portal page. These are set to reflect based on the district access level that the user has... read more
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1018 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
Community Release Notes: February 23, 2023
Enhancements Customer Education Page: We have added new flyers on the Customer Education page to provide all the information to the customers that they need to get started. Visit the Customer Education page Welcome Email for New Users: We have updated our... read more
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1107 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
Community Release Notes: August 24, 2022
Enhancements Quick Links on Community Home Page: The Ideas Portal quick link has been added to the PowerSchool Community and PeopleAdmin Community home pages to help highlight this feature. Group Hubs: We recently launched Group Hubs in our Community. We ... read more
0 Comments
1446 Views
KamranA
Community Knowledge Manager
Community Knowledge Manager
Dear Customers, We are pleased to inform that we have launched an Education Focus Report for all our customers, prospects and the general public. The report findings were gleaned from: A comprehensive scan of over 25 mid-to-large U.S. school districts’ st... read more
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967 Views
BishalG
Ninja
0 Comments
1486 Views
jbidk
Community Manager
Community Manager
Update to our Product Names in the Community, Case Portal, and Chat
We are streamlining the products in our case portal so that you will only see your products in the product field instead of having to sort through all PowerSchool products. This will make it much easier to select a product when submitting a case. Along wi... read more
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9565 Views
BishalG
Ninja
Getting Started with Events on PowerSchool Community
Events Hub To navigate to our Events Hub, hover over Events Hub in the top menu and select All Events. You can also use this direct link. All Events On the All Events page, you will find Quick Links for more information and a list of the Events boards for... read more
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7755 Views
NinaRi
Veteran
December 2021 Newsletter
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1642 Views
NinaRi
Veteran
October 2021 Community Newsletter
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1618 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
Case Portal Update: Searching Cases
Technical Contacts can now use one search box to search across all columns in the Case Portal. Simple enter a value in the search box on the right of the page to narrow the cases within any column in the Case Portal. You can still sort by selecting the ar... read more
0 Comments
1947 Views
jbidk
Community Manager
Community Manager
New and Improved Search!
We are happy to announce a new federated search innovation on our PowerSchool Community that provides faster and more relevant results. This new search is powered by AI and Machine Learning to reveal the most helpful content to address your questions. Thi... read more
0 Comments
2524 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
New Notification Setting
Community members can now disable comments in Knowledge Bases and blogs by checking Any comments on the Knowledge Base articles, blog articles, or events on boards I subscribe to. Learn more about subscriptions and notifications here. read more
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1566 Views
jbidk
Community Manager
Community Manager
New Look for our PowerSchool Community
Overview Our PowerSchool Community has a new look! Over the next few months, we will be sharing updates to the look, features, and functionality of our Community. As we make changes, we'll share updates through Announcements. Highlights Focus on Search We... read more
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1780 Views
jbidk
Community Manager
Community Manager
Creating a PowerPack Case
If you are a PowerPack customer, you will now be able to create PowerPack cases through our PowerSchool Community Case Portal. Video Overview Managing your Cases Navigate to the Case Portal, and you'll see an option to manage your existing cases. Under Ca... read more
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1808 Views
jbidk
Community Manager
Community Manager
Dear PowerSchool Community, With growing concerns around COVID-19, and with UNESCO reporting more than 290 million students already being affected by school closures, we know this is a time of great uncertainty for all of us and our communities. The Power... read more
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2980 Views
ps_communications
Community Moderator
Community Moderator
Introducing the Official PowerSchool User Group Network for Stronger Community Partnerships
PowerSchool’s vibrant user group community hosts hundreds of user-led events every year across the globe, connecting educators, PowerSchool product users, and advocates to learn, collaborate, and share tips for overcoming K-12 education’s biggest challeng... read more
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3470 Views
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