Announcements: What's New

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Announcements: What's New

jamiem7
Lead Community Moderator
Lead Community Moderator
0 Comments
270 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
Please be advised that we will be conducting maintenance on Saturday, March 16th, from 8:00 PM to 11:00 PM Pacific Time. During this period, certain features within the Community may be temporarily inaccessible. We apologize for any inconvenience this may... read more
0 Comments
147 Views
CindyOp
Community Support Expert
Community Support Expert
Community Release Notes: February 28, 2024
Updated Naviance SSO Community users who are technical contacts can now manage technical contacts through the PowerSchool Community Customer Connect. You can learn more about Customer Connect in this article. The Customer Connect Services CSAT survey has ... read more
0 Comments
195 Views
ParitoshT
Community Support Expert
Community Support Expert
Introducing Real-Time Status Updates in our Case Portal
We're thrilled to announce a brand-new feature on our chat and case forms! Now, you'll receive a pop-up message notifying you of any scheduled maintenance, degraded performance, or outage for the selected product. Don't worry, though – if your issue isn't... read more
0 Comments
374 Views
KamranA
Community Knowledge Manager
Community Knowledge Manager
Summary Google and Yahoo announced requirements that bulk senders must have DMARC in place beginning February 2024. Who does this apply to? This change applies to all PowerSchool product customers who send emails from those products. How could this effect... read more
0 Comments
2563 Views
ps_communications
Community Moderator
Community Moderator
See You There!
  Join us in person in sunny Orlando, Florida from March 3-7, 2024. What's New in Orlando, Florida? Select from 90+ courses on multiple PowerSchool products that support personalizing the student journey Access digital, interactive curriculum, available d... read more
0 Comments
235 Views
CindyOp
Community Support Expert
Community Support Expert
Updated We have updated Customer Connect for Technical Contact additions and removals. You will find the following updates: Within the Manage Technical Contacts section, we have added the following features: You can now assign multiple products when addin... read more
0 Comments
388 Views
CindyOp
Community Support Expert
Community Support Expert
Updated We have updated Customer Connect for Services to improve the readability. You will find the following updates: Customer Satisfaction (CSAT) scores will only be displayed if they are identified by PowerSchool to be visible. A pagination of 10 per p... read more
0 Comments
423 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
New In August, we brought you Version 1 of Customer Connect for Technical Contacts. This is part of our commitment to provide a personalized, contextual, frictionless, and connected experience for our customers. We are excited to share that Version 2 is n... read more
0 Comments
567 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
Avatar Update
Khoros has removed the out-of-the-box Monster theme avatar set based on the requests of PowerSchool Community members. Users who had an avatar from the Monster theme will see a broken image for their avatar. We recommend users who had the monster theme av... read more
0 Comments
513 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
Community Release Notes: August 30, 2023
New Customer Connect: We have improved the format of the Manage Technical Contacts table in our Customer Connect portal to separate the sections for adding a new contact and managing existing contacts. You can now sort by the first name, last name, email,... read more
0 Comments
515 Views
KamranA
Community Knowledge Manager
Community Knowledge Manager
Summary Product help resources provide new release information and step-by-step user assistance for nearly all PowerSchool products. The product help is available by clicking the help icon on a PowerSchool product. Previously, these resources were include... read more
0 Kudos
0 Comments
518 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
Community Release Notes: July 26, 2023
New Main Menu Update: We have updated the name and reordered the main menu items. The chart below will show the former name and the updated name. Previous Name Updated Name Product Support Products Product Roadmap Roadmap Services Services Contact Support... read more
0 Comments
577 Views
ParitoshT
Community Support Expert
Community Support Expert
Community Release Notes: March 29, 2023
New Quick links on the Ideas Portal: We have added the quick links for Getting Started, Start a discussion, Live Chat, Case Portal, Roadmap, and Events to the Ideas Portal page. These are set to reflect based on the district access level that the user has... read more
0 Comments
886 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
Community Release Notes: February 23, 2023
Enhancements Customer Education Page: We have added new flyers on the Customer Education page to provide all the information to the customers that they need to get started. Visit the Customer Education page Welcome Email for New Users: We have updated our... read more
0 Comments
959 Views
ps_communications
Community Moderator
Community Moderator
PowerSchool University (PSU) Launches New Website!
PowerSchool University (PSU) Launches New Website! We're excited to share we've launched our brand-new website, completely rebuilding the infrastructure including the navigation and event pages, as well as the look and feel to help you quickly find upcomi... read more
0 Comments
1103 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
Community Release Notes: August 24, 2022
Enhancements Quick Links on Community Home Page: The Ideas Portal quick link has been added to the PowerSchool Community and PeopleAdmin Community home pages to help highlight this feature. Group Hubs: We recently launched Group Hubs in our Community. We ... read more
0 Comments
1331 Views
KamranA
Community Knowledge Manager
Community Knowledge Manager
Dear Customers, We are pleased to inform that we have launched an Education Focus Report for all our customers, prospects and the general public. The report findings were gleaned from: A comprehensive scan of over 25 mid-to-large U.S. school districts’ st... read more
0 Comments
852 Views
Rayyan_Mohammed
PowerSchool Team
PowerSchool Team
Update on Naviance's Transition to PowerSchool Support
Dear Naviance Users, We are excited to announce that Naviance users will soon have access to our award-winning PowerSchool Community’s resources, including our Case Portal and Ideas Portal starting on Thursday, June 2nd. We will be hosting a series of web... read more
0 Comments
1740 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
Join your peers and learn how to leverage the solution you use at your district to its full capabilities. Hear from PowerSchool experts on best practices, new functionalities, and the latest innovation in an event designed for PowerSchool customers. Regis... read more
0 Comments
1316 Views
BishalG
Ninja
0 Comments
1336 Views
jbidk
Community Manager
Community Manager
Update to our Product Names in the Community, Case Portal, and Chat
We are streamlining the products in our case portal so that you will only see your products in the product field instead of having to sort through all PowerSchool products. This will make it much easier to select a product when submitting a case. Along wi... read more
0 Comments
8997 Views
BishalG
Ninja
Getting Started with Events on PowerSchool Community
Events Hub To navigate to our Events Hub, hover over Events Hub in the top menu and select All Events. You can also use this direct link. All Events On the All Events page, you will find Quick Links for more information and a list of the Events boards for... read more
0 Comments
6853 Views
NinaRi
Veteran
December 2021 Newsletter
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0 Comments
1499 Views
NinaRi
Veteran
October 2021 Community Newsletter
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0 Comments
1508 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
Case Portal Update: Searching Cases
Technical Contacts can now use one search box to search across all columns in the Case Portal. Simple enter a value in the search box on the right of the page to narrow the cases within any column in the Case Portal. You can still sort by selecting the ar... read more
0 Comments
1825 Views
jbidk
Community Manager
Community Manager
New and Improved Search!
We are happy to announce a new federated search innovation on our PowerSchool Community that provides faster and more relevant results. This new search is powered by AI and Machine Learning to reveal the most helpful content to address your questions. Thi... read more
0 Comments
2363 Views
jamiem7
Lead Community Moderator
Lead Community Moderator
New Notification Setting
Community members can now disable comments in Knowledge Bases and blogs by checking Any comments on the Knowledge Base articles, blog articles, or events on boards I subscribe to. Learn more about subscriptions and notifications here. read more
0 Comments
1456 Views
jbidk
Community Manager
Community Manager
New Look for our PowerSchool Community
Overview Our PowerSchool Community has a new look! Over the next few months, we will be sharing updates to the look, features, and functionality of our Community. As we make changes, we'll share updates through Announcements. Highlights Focus on Search We... read more
0 Comments
1587 Views
jbidk
Community Manager
Community Manager
Creating a PowerPack Case
If you are a PowerPack customer, you will now be able to create PowerPack cases through our PowerSchool Community Case Portal. Video Overview Managing your Cases Navigate to the Case Portal, and you'll see an option to manage your existing cases. Under Ca... read more
0 Comments
1655 Views
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