Getting Started for Headed2 Customers in the Community

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Getting Started for Headed2 Customers in the Community

Community Support Expert

Welcome Headed2 Customers!

Welcome you to our award-winning PowerSchool Community! We have created this guide to share helpful tips and quick links to help you navigate our community. 



How to Access Your Community Account
  1. Log in to Headed2 as you currently do. It is important to start in Headed2 to ensure you have the right access to our community.
  2. Click on the Help (i) icon on the top right side of the page or Help/Support in the footer of the page.

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3. The first time you log in, complete your profile by picking a username.



Headed2 Page

Once you access PowerSchool Community through Headed2, you will automatically be directed to the product page where you can access all of your resources, including a forum, knowledge base, case portal, ideas portal, and more.


Once you are logged into the community, you can always navigate to this page by going to Product Support in the top menu and selecting your product.





Getting the Most out of Your Community Experience




Search for Answers

You can start a search from anywhere in our Community. When you enter a term in the search bar, you'll see results populate from across our Community.  


Check out our helpful Search Tips 





Ask our Community

Collaborate with other PowerSchool users on how-to questions and best practices in our forums. 


Start your First Topic 





Stay updated by Subscribing

Simply navigate to any Forum, Blog, Knowledge Base, and wherever you see the Options menu, click it to select Subscribe.


Learn how to subscribe and manage your notifications






Register for Events

You can find upcoming events such as webinars, office hours, and ask the experts for your products. 


Visit our Events Hub




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Share your Ideas

Submit enhancement and feature requests for all PowerSchool solutions in the Ideas Portal.  In addition to submitting new ideas, you can also comment and vote on others’ enhancements.


Visit our Ideas Portal





Create and Manage Support Cases

You can create a new case and view your open and resolved cases through the Case Portal in PowerSchool Community.   


Learn how to create a case




PS_Icons_Question_Color.pngAdditional Questions

If you have any questions, please reach out to the Community team through our Community Forum under Our Community.  


Ask in the Community Forum




Video Orientation






Please also take a moment to review the following: