Your Community Experience Is Moving to Customer Central

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We are happy to announce that this summer, your community experience is getting an upgrade! We are launching Customer Central, our new customer portal. 

Customer Central brings the same capabilities you use today into a more intuitive experience, making it easier to navigate, find answers and the right resources, and manage your account and support in one place. 

With Customer Central, you can expect: 

• Action-oriented navigation to help you quickly find the right resources, support, and product information.
• Expanded access to helpful resources across your products and services.
• Improved user management with greater flexibility to manage portal users and permissions. 
• A more personalized experience for signed-in users. 
• An enhanced AI-powered PowerSchool Assistant to help you find answers, navigate resources, and connect with the right support faster. 

  

What you need to do 

• Technical Contacts: Please review and update your contact information under Manage Contacts to help ensure launch communications reach the right users.
• Share this update with your school and district staff so they are aware of the upcoming transition.
• Watch for registration details. An email with registration instructions will be sent to Technical Contacts and Billing Contacts approximately one week prior to launch. 
• Register your account at launch. Your existing access, permissions, and case history will carry over to Customer Central.
• Daily Office Hours (June 19 – July 2): Join our team for live sessions to see Customer Central in action, learn about key features, and ask questions. 

PowerSchool Customer Central Walkthrough

See Customer Central in action. Watch the walkthrough and share any questions or feedback through our Customer Central Feedback Form.

Frequently Asked Questions

1. When is Customer Central launching? 
   Customer Central is targeted to launch this Summer.  Additional launch timing and transition details will be shared closer to launch. 
   
   
2. Will PowerSchool Community still be available? 
   PowerSchool Community will transition to Customer Central as part of this launch. 
   
   
3. Will I need to create a new account? 
   Yes. Users will be asked to register for Customer Central when the new experience launches. 
   
   
4. Will my permissions and Case History carry over to Customer Central? 
   Yes, you only need to register on the new site, and your existing permissions and case history including cases and renewals, will be available in Customer Central.
   
5. Who can register for Customer Central? 
   Only school and district staff can register for Customer Central. Access is typically granted to users set up as contacts within their organization, with permissions based on their role. If you are not set up as a portal user within your district, you will be prompted to contact your school or district administrator or Technical Contact to request that your account be enabled.
   
   
6. Do users need to be a Technical Contact to access Customer Central? 
   No. Customer Central introduces broader access to resources, events, discussions, and information without requiring users to be designated as a Technical Contact. 
   
   
7. Will users need to sign in to access resources? 
   While most knowledge base content is publicly available, some articles and events require users to sign in for access. There are 3 levels of access:  
           • All users: Available without signing in.
           • Sign in required:  Sign in or register with your school district email.
           • Advanced access: Additional capabilities for designated contacts.
   
   
8. What is changing with the PowerSchool Assistant? 
   The PowerSchool Assistant will become the primary way users search for answers, navigate resources, and connect with PowerSchool teams through guided conversational experiences. It uses context from your previous interactions to better understand your needs and provide more accurate, relevant support. 
   
   
9. How do support and chat experiences work in Customer Central? 
   Case creation, chat support, and resource discovery are connected through the PowerSchool Assistant to help streamline support experiences. 
   
   
10. What if my organization uses Single Sign-On (SSO)?
    For supported products with Single Sign-On (SSO), users should first launch Customer Central from within their PowerSchool product to complete initial setup and registration. 
    
    
    Note: After completing the initial registration using the link, you can sign in directly for future access.
    
    
11. When will registration instructions be sent? 
    Technical Contacts and Billing Contacts will receive additional registration information and launch communications the week prior to launch. 
    
    
12. Where can I find future updates? 
    Additional updates and guidance will continue to be posted within PowerSchool Community leading up to launch. We recommend that you subscribe to this article and ensure major updates are enabled in your subscription settings. You can adjust your notification settings by clicking on your Avatar, My Subscriptions, and Notification Settings. For more information, please refer to this article: Subscriptions-and-Notifications.
    
    
13. Will our Subscriptions and/or Bookmarks carry over from PS Community to Customer Central?  
    No, subscriptions and/or bookmarks will not be carried over from PowerSchool Community to Customer Central. 
    
    
14. Will comments and discussions from the current site be migrated to Customer Central?
    We are reviewing the most active and recent forum threads for migration to Customer Central.