As a technical contact, you can select to view your cases or cases across your Organization.
You can choose your Manage Cases view by selecting the Case View menu and selecting Open, Resolved, or Organization-wide cases.
- By default, you’ll see your cases
- You can select My Organization’s Cases to view cases across your Organization
You will also see options to Sort and Search:
- Search: Enter a value in the box in each column to search and narrow down your results
- Sort: Sort ascending or descending values by clicking on the up and down arrows
Note: To clear the search value, remove the value and click Enter/Return
