We’re excited to announce key updates to our AI chat tool that will make getting support faster, more efficient, and smarter than ever.
As of November 14, the enhanced chat experience is now live in the community on the product category page for:
- PowerSchool SIS Technical Contacts
- Parents, students, and applicants
- All SchoolMessenger Customers
- Curriculum & Instruction Individual users
This follows the successful rollout for SchoolMessenger customers in August. If you’re using another product, don’t worry—these cool new features will be coming your way in the next few months!
What’s New
AI Assistant: Our advanced AI-powered assistant is available around the clock to provide quick, accurate answers. Whether guiding you through common issues or providing real-time updates on your cases, it’s designed to help you efficiently—anytime, anywhere.
Live Chat: When you need personalized assistance, you can now connect with a support team member directly in the chat window. No need to switch platforms—enjoy a seamless transition from AI assistance to live support, all in one place.
These updates will enhance your overall support experience, making it more streamlined and user-friendly. Get ready to enjoy faster and smarter solutions right at your fingertips.
Video for All Users
Check out our demo video specifically tailored for parents, students, and applicants. This video walks you through the new chat features and shows how to effectively access support.
Video for Technical Contacts and SSO-Enabled Users
Technical Contacts and sso-enabled users can view our demo video showcasing enhanced features for managing support inquiries, highlighting how to utilize the AI assistant and live chat for a more efficient experience.
FAQs
Q: Will the PowerSchool Assistant be available for all my products?
A: Yes, we will be expanding to all products in our community. As we have additional details, we will be sending out communications to customers with upcoming dates.
Q: Can I still use the old Launch Chat Support feature under the Support menu?
A: We have transitioned to our new, modern chat experience through our new chat feature for the above mentioned customers.
Q: Is there a cost to use this new feature?
A: This new AI powered PowerSchool Assistant is part of our new support experience, and it is free for all customers who have access to Support.
Q: Will the Support hours stay the same?
A: This new AI powered PowerSchool Assistant will be available 24/7. Support Hours will not change. Transfer to live agent will be available during the Support hours based on your product.
Q: What do I do if I don’t see the new PowerSchool Assistant chat widget on my SchoolMessenger Communicate page?
- Browser settings
- Update Your Browser: Ensure you are using the latest version of your browser to access the latest features and security updates.
- Allow Pop-Ups: Enable pop-ups in your browser settings to ensure all features and notifications function correctly.
- If you're still unable to see the chat widget, please email us at businessoperations@powerschool.com.
Q: What is the best way to ask a question in the new chat feature?
A: As our new PowerSchool Assistant is powered by AI, it is best to keep questions brief and only ask one question at a time. For example, it is best to ask, “How do I reset my password?” and not “How do I reset my password and update my notifications?”
Q: What happens if I can’t find an answer to my question?
A: The PowerSchool Assistant will make several attempts to find the right answer to your question by pulling from the resources we have on our PowerSchool Community. However, if it is not able to find a helpful answer or understand your question, it will give you an opportunity to connect with a live support engineer.
Q: Will there be a case associated with my chat?
A: If your chat requires assistance from a Support engineer, a case will be created.
Stay tuned as we continue to roll out these enhancements across all products in the coming months!
