Getting Started on PowerSchool Community for Technical Contacts

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Getting Started on PowerSchool Community for Technical Contacts

Community Manager

Welcome to the PowerSchool Community!   


Our PowerSchool Community is our customer support portal where you can search helpful resources across your products, connect with your peers in forums, subscribe to events and product updates, submit enhancement requests, launch Chat Support, create and manage cases through the Case Portal, and more. 


Some PowerSchool products use single sign-on to access the community. Please see the guides specific to these products:




Getting the Most out of your Community Experience



Accessing your Account

To ensure you can access resources associated with your PowerSchool experience, you will need to be signed in to your community account.


Create Account  I  Reset Password





Search for Answers

You can start a search from anywhere in our Community. When you enter a term in the search bar, you'll see results populate from across our Community.  


Check out our helpful Search Tips 





Ask our Community

Collaborate with other PowerSchool users on how-to questions and best practices in our forums. 


Start your First Topic 





Stay updated by Subscribing

Simply navigate to any Forum, Blog, Knowledge Base, and wherever you see the Options menu, click it to select Subscribe.


Learn how to subscribe and manage your notifications






Register for Events

You can find upcoming events such as webinars, office hours, and ask the experts for your products. 


Visit our Events Hub




PS_Icons_Idea_Color (1).png

Share your Ideas

Submit enhancement and feature requests for all PowerSchool solutions in the Ideas Portal.  In addition to submitting new ideas, you can also comment and vote on others’ enhancements.


Visit our Ideas Portal





Find your PowerSchool Contacts

Technical Contacts can find your PowerSchool Customer Success Manager, Account Owner, and Support ID by selecting My Contacts in the main menu of the Community.


View your PowerSchool Contacts





Launch Chat Support

You can connect with a live support agent for immediate assistance by using our Launch Chat Support form in the Contact Support menu.


Launch Chat Support  I  Chat Support Hours






Create and Manage Support Cases

As an authorized technical contact, you can create a new case and view your open and resolved cases through the Case Portal in PowerSchool Community.   


Welcome to PowerSchool Support





Manage Users

As an authorized Technical Contact from your school or district, you can give other members of your team access to support resources either as an end-user or as a technical contact. 


Learn how to Manage Technical Contacts I Learn how to add or remove end-users



Snip20230123_195.pngTech Note Communications

All Technical Contacts will automatically receive all Tech Note communications specific to their PowerSchool products.


Subscribe to the Product Updates category for your products




Customizable.pngInstallers and Downloads

You can download installers, updates, upgrades, and more for your district's software for products to which it applies.


View Support Downloads




PS_Icons_Question_Color.pngAdditional Questions

If you have any questions, please reach out to the Community team through our Community Forum under Our Community.


Ask in the Community Forum





Please also take a moment to review the following: