Welcome to the PowerSchool Community!
Our PowerSchool Community is our customer support portal where you can search helpful resources across your products, connect with your peers in forums, subscribe to events and product updates, submit enhancement requests, launch Chat Support, create and manage cases through the Case Portal, and more.
Some PowerSchool products use single sign-on to access the community. Please see the guides specific to these products:
- Communication
- Curriculum & Instruction
- Naviance and Naviance for Elementary
- Schoology Learning
- Behavior Support
- Headed2
- SchoolMessenger Communicate and GroupCast
- SchoolMessenger Presence and CivicLive Customers
Getting the Most out of your Community Experience
Accessing your Account
To ensure you can access resources associated with your PowerSchool experience, you will need to be signed in to your community account.
Create Account I Reset Password
Search for Answers
You can start a search from anywhere in our Community. When you enter a term in the search bar, you'll see results populate from across our Community.
Check out our helpful Search Tips
Ask our Community
Collaborate with other PowerSchool users on how-to questions and best practices in our forums.
Start your First Topic
Stay updated by Subscribing
Simply navigate to any Forum, Blog, Knowledge Base, and wherever you see the Options menu, click it to select Subscribe.
Learn how to subscribe and manage your notifications
Register for Events
You can find upcoming events such as webinars, office hours, and ask the experts for your products.
Visit our Events Hub
Share your Ideas
Submit enhancement and feature requests for all PowerSchool solutions in the Ideas Portal. In addition to submitting new ideas, you can also comment and vote on others’ enhancements.
Visit our Ideas Portal
Launch Chat Support
You can use the AI-powered PowerSchool Assistant in the Community to get instant answers, connect with a live support agent, or access helpful resources.
How to Launch Live Chat Support I Chat Support Hours
Create and Manage Support Cases
As an authorized technical contact, you can create a new case and view your open and resolved cases through the Case Portal in PowerSchool Community.
Create a Support Case I Manage Cases
Customer Success
Use the AI-powered PowerSchool Assistant to get answers to common questions and connect with your Customer Success Manager.
Services
View the status of your active projects and access helpful Services resources all in one place.
Review Upcoming Renewals
Billing Contacts can review upcoming renewal details and contact their Renewal Manager directly through the Customer Connect portal.
Manage Users
As an authorized Technical Contact from your school or district, you can give other members of your team access to support resources either as an end-user or as a technical contact.
Learn how to Manage Technical Contacts I Learn how to add or remove end-users
All Technical Contacts will automatically receive all Tech Note communications specific to their PowerSchool products.
Subscribe to the Product Updates category for your products
You can download installers, updates, upgrades, and more for your district's software for products to which it applies.
If you have any questions, please reach out to the Community team through our Community Forum under Our Community.
Please also take a moment to review the following:
