How to Reset Community Password

[#1]

Some PowerSchool products use single sign-on to access the community.  If you are using one of these products, please review the guides listed below.

• Attendance Intervention Suite and Communication
• Curriculum & Instruction
• Naviance and Naviance for Elementary
• Schoology Learning
• Behavior Support
• Headed2
• SchoolMessenger Communicate and GroupCast
• SchoolMessenger Presence and CivicLive Customers

Step by Step Guide:

1. Click Sign In on the top right-hand side of the page.
2. Select Forgot Username or Password.   
3. Enter the email address associated with your community account.
4. Use the link that is sent to your email from the community to create a new password.
   • Make sure to check your Spam/Junk folder for this notification. 
   • Make sure to use at least seven characters, one uppercase, one lowercase, and one number.  If your new password meets these requirements but you receive an error message, try clearing your cache and walking through the password reset option again.  

If you continue to experience difficulties resetting your password,please submit a request in our Customer Support Operations Request Form.

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[emurphy60]

brand new and this program does not work frustrated!!!

[Reshma]

Hi @emurphy60

Greetings from PowerSchool Support!

Could you please share more information on the issue that you are facing? If it regards community this article might help you with navigating in Community. 

[hderise]

Hi, I submitted a case yesterday, and needed to get back into today to answer Doreen, one of your techs, and it says I don't have access to do that any longer.   When I was speaking with the chat person yesterday, Chris Audenried in your support department, he had changed my email from hmderise@jefftech.us to hmderise@jefftech.edu and I think that changed my access.  Please tell me you can help me.  I am with the school Jefferson County DuBois AVTS.  Thank you

[JyotishkaB]

Hi @hderise 

I will reach out to you through a ticket to discuss on your access further.

[hderise]

Hello, yes I was able to get into the chat.  Thank you.  

[KR-Parker27]

I am confused.... I have created a login this platform and tried to assess the training but when it brings me to the PowerSchool login, it gives me an error message. Clearly there are two separate logins, I am not aware of. 

[KritiS]

Hi @KR-Parker27 

Thank you for reaching out in the PowerSchool Community!  

We created a case on your behalf.  We will continue to follow up with you in the case about your login.

Thank you!

[#9]

Some PowerSchool products use single sign-on to access the community.  If you are using one of these products, please review the guides listed below.

• Attendance Intervention Suite and Communication
• Curriculum & Instruction
• Naviance and Naviance for Elementary
• Schoology Learning
• Behavior Support
• Headed2
• SchoolMessenger Communicate and GroupCast
• SchoolMessenger Presence and CivicLive Customers

Step by Step Guide:

1. Click Sign In on the top right-hand side of the page.
2. Select Forgot Username or Password.   
3. Enter the email address associated with your community account.
4. Use the link that is sent to your email from the community to create a new password.
   • Make sure to check your Spam/Junk folder for this notification. 
   • Make sure to use at least seven characters, one uppercase, one lowercase, and one number.  If your new password meets these requirements but you receive an error message, try clearing your cache and walking through the password reset option again.  

If you continue to experience difficulties resetting your password,please submit a request in our Customer Support Operations Request Form.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#10]

Some PowerSchool products use single sign-on to access the community.  If you are using one of these products, please review the guides listed below.

• Attendance Intervention Suite and Communication
• Curriculum & Instruction
• Naviance and Naviance for Elementary
• Schoology Learning
• Behavior Support
• Headed2
• SchoolMessenger Communicate and GroupCast
• SchoolMessenger Presence and CivicLive Customers

Step by Step Guide:

1. Click Sign In on the top right-hand side of the page.
2. Select Forgot Username or Password.   
3. Enter the email address associated with your community account.
4. Use the link that is sent to your email from the community to create a new password.
   • Make sure to check your Spam/Junk folder for this notification. 
   • Make sure to use at least seven characters, one uppercase, one lowercase, and one number.  If your new password meets these requirements but you receive an error message, try clearing your cache and walking through the password reset option again.  

If you continue to experience difficulties resetting your password,please submit a request in our Customer Support Operations Request Form.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.