Welcome you to our award-winning PowerSchool Community! We have created this guide to share helpful tips and quick links to help you navigate our community.
Once you access PowerSchool Community through the product, you will automatically be directed to the Communication page where you can access all of your resources, including a forum, knowledge base, case portal, and more.
Once you are logged into the community, you can always navigate to this page by going to Product Support in the top menu and selecting Communication.
The Ideas Portal is where you can share your product enhancement requests. Easily access this page by navigating to Contact Support > PowerSchool Ideas Portal.
You can add a new idea, vote, or comment on others’ ideas. Learn more about how to submit an enhancement request through our Ideas Portal.
How do I access support and resources?
Everyone who has access to Communication will have access to PowerSchool Community's case portal, knowledge bases, forums, and product updates by clicking this icon
in the top menu and selecting Community & Support.
What if I already have a PowerSchool Community account?
If you already have a PowerSchool Community account, no need to create any additional accounts. When you click on the life preserver icon and select Community & Support, we will automatically log you into PowerSchool Community.
Where do I see my current (open) cases?
All open cases will be available through our PowerSchool Community Case Portal.
What will happen to my historical (closed) cases?
Customers will be able to see their cases (tickets) dating back to January 2020 using the case portal in PowerSchool Community. Historical cases will be available at a date to be determined.
What will happen with Help Center Articles?
The PowerSchool Community is the best location for up-to-date information on Communication and Attend (KiNVO) moving forward.
When do I post in the Communication Forum?
Discussion Forums are best for how-to type questions, best practices, and to engage with peers and Community experts.
When should I log a case?
Log a case through our Case Portal when you need direct assistance from a support engineer. This includes technical troubleshooting, data-related inquiries, outages, configuration-related questions, etc.
What if I’m having Community access issues?
If you are having any issues with accessing our Community, you can email our support operations team at firstname.lastname@example.org to troubleshoot and help you with your access.
Will the Support widget still be available?
The PowerSchool Community will replace the Support widget starting August 29th. The Community provides additional resources such as the forums, product roadmap, and Product Updates.
Is there an easy way to access the information from this webinar?
We have created a Getting Started article with screenshots, step-by-step instructions, and helpful links. We will also add a recording of this webinar for your reference.