How to Create a Community Account

[#1]

Step by Step Guide:

1. If you don’t yet have a Community account, click on Sign In on the top right-hand side of the page
2. Select New User? Register Here. You can also use this direct link. 
3. Complete the form and be sure to use your organization's email address.  
   • Note: If you see “The email address is already used by another account,” it means that a Community account was already pre-created for you. If this is the case, you can follow the instructions for resetting your password below to get started. 
4. Use the link that is sent from the Community to verify your email address.  

Some PowerSchool products use single sign-on to access the community.  Review our Getting Started on PowerSchool Community for a list of these products and how to access the community using single sign-on. 

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[jgibron]

I have current log in credentials, but I was locked out of chat support as of this am. I am not sure why because I am the Technical Contact and none of our access was changed from our end. 

[CindyOp]

Hi @jgibron 

I am sorry you are having access issues this morning.

I will reach out to you through a support ticket to work through your issue.

[JuliaCarrasco100]

How do I get on the transfer list?

[Reshma]

Hi @JuliaCarrasco100,

Could you please let us know the name of the product that you were referring to? 

[btejada93-]

I create the account but the password is not working for me 

can someone please help me out 

[CindyOp]

Hi @btejada93- 

Thank you for reaching out to the PowerSchool Community.

Could you please let us know the name of the product you were referring to? 

[MarkR6]

I have an account for Performance Matters support but am not able to get School Messenger support.  How does the account get added to my profile?

[KritiS]

Hi @MarkR6 

I have created a case on your behalf and will reach out to you to follow up via the case.

[erindeason]

I have been given a link from a "work order" to review and article on how to create what I am needing but it keeps giving me this message. I have an account and have emailed the business operations with no response.

If you're receiving this message, please refer to this article for troubleshooting steps.

Note: If you are a customer who is logging into the community directly from a product that has SSO enabled, please log in to your product first and follow the community link before accessing this resource. List of SSO products

Should you encounter persistent access issues, please submit a request in our Customer Support Operations Request Form

[KritiS]

Hi @erindeason 

Thank you for reaching out for assistance through the PowerSchool Community!

I will be reaching out to you through a case to discuss your access.

[MR_GU]

I have been designated as my organization's authorized Technical Contact, I need to access the Case Portal  and Chat Feature to resolve a Schoology 'School Management' issue. I have an account and have emailed the business operations with no response.

If you're receiving this message, please refer to this article for troubleshooting steps.

Note: If you are a customer who is logging into the community directly from a product that has SSO enabled, please log in to your product first and follow the community link before accessing this resource. List of SSO products

Should you encounter persistent access issues,please submit a request in our Customer Support Operations Request Form

Any help would be greatly appreciated.

[jessiherron]

I'm having major issues trying to access Schoology! Could someone please help me!

[#14]

Step by Step Guide:

1. If you don’t yet have a Community account, click on Sign In on the top right-hand side of the page
2. Select New User? Register Here. You can also use this direct link. 
3. Complete the form and be sure to use your organization's email address.  
   • Note: If you see “The email address is already used by another account,” it means that a Community account was already pre-created for you. If this is the case, you can follow the instructions for resetting your password below to get started. 
4. Use the link that is sent from the Community to verify your email address.  

Some PowerSchool products use single sign-on to access the community.  Review our Getting Started on PowerSchool Community for a list of these products and how to access the community using single sign-on. 

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#15]

Step by Step Guide:

1. If you don’t yet have a Community account, click on Sign In on the top right-hand side of the page
2. Select New User? Register Here. You can also use this direct link. 
3. Complete the form and be sure to use your organization's email address.  
   • Note: If you see “The email address is already used by another account,” it means that a Community account was already pre-created for you. If this is the case, you can follow the instructions for resetting your password below to get started. 
4. Use the link that is sent from the Community to verify your email address.  

Some PowerSchool products use single sign-on to access the community.  Review our Getting Started on PowerSchool Community for a list of these products and how to access the community using single sign-on. 

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.