Welcome Naviance Customers!
Welcome you to our award-winning PowerSchool Community! We have created this guide to share helpful tips and quick links to help you navigate our community.
How to Access Your Community Account
- Log in to Naviance as you currently do. It is important to start in Naviance to ensure you have the right access in our community.
- Click on the Help (?) icon on the top right side of the page.
- Select PowerSchool Community from the help menu if you are using Naviance. Naviance for Elementary customers only needs to select the Help icon.
Naviance:
Naviance for Elementary:
4. The first time you log in, complete your profile by picking a username.
Help Center
You can continue to access the current Help Center by using the Browse Product Help Articles link in the Naviance help menu.
Naviance Page
Once you access PowerSchool Community through Naviance or Naviance for Elementary, you will automatically be directed to the product page where you can access all of your resources, including a forum, knowledge base, chat, case portal, ideas portal, and more.
Once you are logged into the community, you can always navigate to this page by going to Product Support in the top menu and selecting your product.
Ideas Portal
The Ideas Portal is where you can share your product enhancement requests. Easily access this page by navigating to Contact Support > PowerSchool Ideas Portal.
You can add a new idea, vote, or comment on others’ ideas. Learn more about how to submit an enhancement request through our Ideas Portal.
Getting the Most out of Your Community Experience
Search for Answers
You can start a search from anywhere in our Community. When you enter a term in the search bar, you'll see results populate from across our Community.
Check out our helpful Search Tips
Ask our Community
Collaborate with other PowerSchool users on how-to questions and best practices in our forums.
Start your First Topic
Stay updated by Subscribing
Simply navigate to any Forum, Blog, Knowledge Base, and wherever you see the Options menu, click it to select Subscribe.
Learn how to subscribe and manage your notifications
Register for Events
You can find upcoming events such as webinars, office hours, and ask the experts for your products.
Visit our Events Hub
Share your Ideas
Submit enhancement and feature requests for all PowerSchool solutions in the Ideas Portal. In addition to submitting new ideas, you can also comment and vote on others’ enhancements.
Visit our Ideas Portal
Launch Chat Support
You can connect with a live support agent for immediate assistance by using our Launch Chat Support form in the Contact Support menu.
Create and Manage Support Cases
You can create a new case and view your open and resolved cases through the Case Portal in PowerSchool Community.
If you have any questions, please reach out to the Community team through our Community Forum under Our Community.
Video Orientation
Please also take a moment to review the following:
- Community Guidelines
- Terms of Use
- Privacy Policy
- Customer Connect (Technical contacts only)
Naviance Help Center Resources
You will need to be logged In to Naviance when using these direct links:
