Customer Support Operations Request Form

Existing Technical Contacts designate contacts in the organization. Connect with your district administrator to request Technical Contact access.

Technical Contacts can be managed in the Manage Technical Contacts feature in Customer Connect.

Go To Manage Technical Contacts

• You may be using a Single Sign-On (SSO) product. Review our list of SSO products and instructions
• Recover Username and Reset Password
• Create a Community account

• You may already have a Community account. Use Forgot Username and Password to recover access.
• Your account might use single sign-on through a PowerSchool product. Review our Getting Started guide for instructions.

• You may be using a Single Sign-On (SSO) product.
  Review our list of SSO products and instructions
• If you are a Technical Contact and don’t see a product, request it from the Technical Contacts assigned to the product in Customer Connect.
  Go To Manage Products

If you see a message that you don’t have access review our Community Access article

If you haven’t created a PowerSchool Community account, please do so first. Then check all your email folders including spam, junk, and quarantined folders for messages from community@powerschool.com.

Try a different username or use one of the suggested options. Usernames must be unique.

Passwords must be at least 7 characters and include 1 uppercase letter, 1 lowercase letter, and 1 number. Make sure your new password meets these criteria when resetting your password.

Usernames can include letters, numbers, dashes, and underscores. Do not use your email address, since it appears publicly in forums. Choosing a unique username helps keep your contact information secure.

Use these troubleshooting steps to regain access to PowerSource.

Go to the PowerSource Troubleshooting guide

Existing Technical Contacts manage your organization's PowerSource access. Please contact your School/District administrators to request a PowerSource account.