Community Q&A

[#1]

FAQs about how to use our Community can be found under your Avatar by clicking on Help, and also through this link.

Additional FAQs about our new PowerSchool Community

Question 1. Can anyone join the PowerSchool Community?

Answer 1. Yes. You can join our Community by using Sign In and selecting New User? Register here. We recommend signing up with your school email address. This will help us make sure we are connecting you with the right resources and assistance. 

If you are using one of the products that offer SSO to the community, you will want to navigate to the community from the product to access additional resources.  List of SSO Products

Question 2. How do I get started?

Answer 2. Getting started is simple! Check out our Getting Started guide for step-by-step instructions and tips to help you begin.

Question 3. What are the Password and Username Requirements when I register?

Answer 3.Your username must be 3 or more characters in length, maximum of 20 characters, 
and your Password needs to have the following:

• 1 uppercase letter
• 1 lower case letter
• 1 number
•  Minimum of 7 characters

SSO users do not need a username or password. In order to access the community resources, simply log in to the product and choose community in the help menu.

Question 4. Can I still access my old help sites?

Answer 4. If you use PowerSource, it will continue to be available for some time for resources such as downloads/installers, training, and in-person event registration.

The PowerSchool Community provides the most current Knowledge Base articles, Product Updates, forums, ideas portal, case portal, and more.

Question 5. What types of resources are available for me through the Community?

Answer 5. The PowerSchool Community offers a variety of resources, including product documentation, how-to guides, best practices, discussion forums, and expert advice from other users. You can also access training materials, FAQs, Support, and updates to help you get the most out of your PowerSchool products.

Question 6. Do I post in the forums if I need help from Support?

Answer 6. Our forums are a great place to exchange ideas, share best practices, and ask how-to questions with other PowerSchool users. If you are in need of technical support, you can reach out to our support team by going to our Contact Support page. Learn more about when to post in a forum and when to reach out to Support 

Question 7. I'm looking for a topic and it doesn't come up in my searches. 

Answer 7. Be sure to check out our article on search-tips to help.

Also, please note that we will continue to grow the resources we offer. If we don't quite have what you are looking for, please post in one of our forums. Our members and our Community team will respond. If you find the answer helpful, you can indicate that by clicking on Accept as Solution. This will grow our library of resources and help other members find those answers as well. 

Question 8. Why can't I access all the product pages listed under Product Support?

Answer 8. Resources are accessible based on the role assigned by your school or district. Some pages are open to all Community Members while others are restricted to certain roles within a school or district such as Technical Contact.  Learn more about community access

Question 9. Why would I want to close my PowerSchool Community account?

Answer 9. You may want to close your account if you no longer want a community account, or if your account uses Single Sign-On but you now manage multiple products as a Technical Contact or no longer use that product.  How to close your community account

[#2]

Additional FAQs about our new PowerSchool Community

Question 1. Can anyone join the PowerSchool Community?

Answer 1. Yes. You can join our Community by using Sign In and selecting New User? Register here. We recommend signing up with your school email address. This will help us make sure we are connecting you with the right resources and assistance. 

If you are using one of the products that offer SSO to the community, you will want to navigate to the community from the product to access additional resources.  List of SSO Products

Question 2. How do I get started?

Answer 2. Getting started is simple! Check out our Getting Started guide for step-by-step instructions and tips to help you begin.

Question 3. What are the Password and Username Requirements when I register?

Answer 3.Your username must be 3 or more characters in length, maximum of 20 characters, 
and your Password needs to have the following:

• 1 uppercase letter
• 1 lower case letter
• 1 number
•  Minimum of 7 characters

SSO users do not need a username or password. In order to access the community resources, simply log in to the product and choose community in the help menu.

Question 4. Can I still access my old help sites?

Answer 4. If you use PowerSource, it will continue to be available for some time for resources such as downloads/installers, training, and in-person event registration.

The PowerSchool Community provides the most current Knowledge Base articles, Product Updates, forums, ideas portal, case portal, and more.

Question 5. What types of resources are available for me through the Community?

Answer 5. The PowerSchool Community offers a variety of resources, including product documentation, how-to guides, best practices, discussion forums, and expert advice from other users. You can also access training materials, FAQs, Support, and updates to help you get the most out of your PowerSchool products.

Question 6. Do I post in the forums if I need help from Support?

Answer 6. Our forums are a great place to exchange ideas, share best practices, and ask how-to questions with other PowerSchool users. If you are in need of technical support, you can reach out to our support team by going to our Contact Support page. Learn more about when to post in a forum and when to reach out to Support 

Question 7. I'm looking for a topic and it doesn't come up in my searches. 

Answer 7. Be sure to check out our article on search-tips to help.

Also, please note that we will continue to grow the resources we offer. If we don't quite have what you are looking for, please post in one of our forums. Our members and our Community team will respond. If you find the answer helpful, you can indicate that by clicking on Accept as Solution. This will grow our library of resources and help other members find those answers as well. 

Question 8. Why can't I access all the product pages listed under Product Support?

Answer 8. Resources are accessible based on the role assigned by your school or district. Some pages are open to all Community Members while others are restricted to certain roles within a school or district such as Technical Contact.  Learn more about community access

Question 9. Why would I want to close my PowerSchool Community account?

Answer 9. You may want to close your account if you no longer want a community account, or if your account uses Single Sign-On but you now manage multiple products as a Technical Contact or no longer use that product.  How to close your community account

[#3]

FAQs about how to use our Community can be found under your Avatar by clicking on Help, and also through this link.

Additional FAQs about our new PowerSchool Community

Question 1. Can anyone join the PowerSchool Community?

Answer 1. Yes. You can join our Community by using Sign In and selecting New User? Register here. We recommend signing up with your school email address. This will help us make sure we are connecting you with the right resources and assistance. 

If you are using one of the products that offer SSO to the community, you will want to navigate to the community from the product to access additional resources.  List of SSO Products

Question 2. How do I get started?

Answer 2. Getting started is simple! Check out our Getting Started guide for step-by-step instructions and tips to help you begin.

Question 3. What are the Password and Username Requirements when I register?

Answer 3.Your username must be 3 or more characters in length, maximum of 20 characters, 
and your Password needs to have the following:

• 1 uppercase letter
• 1 lower case letter
• 1 number
•  Minimum of 7 characters

SSO users do not need a username or password. In order to access the community resources, simply log in to the product and choose community in the help menu.

Question 4. Can I still access my old help sites?

Answer 4. If you use PowerSource, it will continue to be available for some time for resources such as downloads/installers, training, and in-person event registration.

The PowerSchool Community provides the most current Knowledge Base articles, Product Updates, forums, ideas portal, case portal, and more.

Question 5. What types of resources are available for me through the Community?

Answer 5. The PowerSchool Community offers a variety of resources, including product documentation, how-to guides, best practices, discussion forums, and expert advice from other users. You can also access training materials, FAQs, Support, and updates to help you get the most out of your PowerSchool products.

Question 6. Do I post in the forums if I need help from Support?

Answer 6. Our forums are a great place to exchange ideas, share best practices, and ask how-to questions with other PowerSchool users. If you are in need of technical support, you can reach out to our support team by going to our Contact Support page. Learn more about when to post in a forum and when to reach out to Support 

Question 7. I'm looking for a topic and it doesn't come up in my searches. 

Answer 7. Be sure to check out our article on search-tips to help.

Also, please note that we will continue to grow the resources we offer. If we don't quite have what you are looking for, please post in one of our forums. Our members and our Community team will respond. If you find the answer helpful, you can indicate that by clicking on Accept as Solution. This will grow our library of resources and help other members find those answers as well. 

Question 8. Why can't I access all the product pages listed under Product Support?

Answer 8. Resources are accessible based on the role assigned by your school or district. Some pages are open to all Community Members while others are restricted to certain roles within a school or district such as Technical Contact.  Learn more about community access

Question 9. Why would I want to close my PowerSchool Community account?

Answer 9. You may want to close your account if you no longer want a community account, or if your account uses Single Sign-On but you now manage multiple products as a Technical Contact or no longer use that product.  How to close your community account

[#4]

Additional FAQs about our new PowerSchool Community

Question 1. Can anyone join the PowerSchool Community?

Answer 1. Yes. You can join our Community by using Sign In and selecting New User? Register here. We recommend signing up with your school email address. This will help us make sure we are connecting you with the right resources and assistance. 

If you are using one of the products that offer SSO to the community, you will want to navigate to the community from the product to access additional resources.  List of SSO Products

Question 2. How do I get started?

Answer 2. Getting started is simple! Check out our Getting Started guide for step-by-step instructions and tips to help you begin.

Question 3. What are the Password and Username Requirements when I register?

Answer 3.Your username must be 3 or more characters in length, maximum of 20 characters, 
and your Password needs to have the following:

• 1 uppercase letter
• 1 lower case letter
• 1 number
•  Minimum of 7 characters

SSO users do not need a username or password. In order to access the community resources, simply log in to the product and choose community in the help menu.

Question 4. Can I still access my old help sites?

Answer 4. If you use PowerSource, it will continue to be available for some time for resources such as downloads/installers, training, and in-person event registration.

The PowerSchool Community provides the most current Knowledge Base articles, Product Updates, forums, ideas portal, case portal, and more.

Question 5. What types of resources are available for me through the Community?

Answer 5. The PowerSchool Community offers a variety of resources, including product documentation, how-to guides, best practices, discussion forums, and expert advice from other users. You can also access training materials, FAQs, Support, and updates to help you get the most out of your PowerSchool products.

Question 6. Do I post in the forums if I need help from Support?

Answer 6. Our forums are a great place to exchange ideas, share best practices, and ask how-to questions with other PowerSchool users. If you are in need of technical support, you can reach out to our support team by going to our Contact Support page. Learn more about when to post in a forum and when to reach out to Support 

Question 7. I'm looking for a topic and it doesn't come up in my searches. 

Answer 7. Be sure to check out our article on search-tips to help.

Also, please note that we will continue to grow the resources we offer. If we don't quite have what you are looking for, please post in one of our forums. Our members and our Community team will respond. If you find the answer helpful, you can indicate that by clicking on Accept as Solution. This will grow our library of resources and help other members find those answers as well. 

Question 8. Why can't I access all the product pages listed under Product Support?

Answer 8. Resources are accessible based on the role assigned by your school or district. Some pages are open to all Community Members while others are restricted to certain roles within a school or district such as Technical Contact.  Learn more about community access

Question 9. Why would I want to close my PowerSchool Community account?

Answer 9. You may want to close your account if you no longer want a community account, or if your account uses Single Sign-On but you now manage multiple products as a Technical Contact or no longer use that product.  How to close your community account

[#5]

FAQs about how to use our Community can be found under your Avatar by clicking on Help, and also through this link.

Additional FAQs about our new PowerSchool Community

Question 1. Can anyone join the PowerSchool Community?

Answer 1. Yes. You can join our Community by using Sign In and selecting New User? Register here. We recommend signing up with your school email address. This will help us make sure we are connecting you with the right resources and assistance. 

If you are using one of the products that offer SSO to the community, you will want to navigate to the community from the product to access additional resources.  List of SSO Products

Question 2. How do I get started?

Answer 2. Getting started is simple! Check out our Getting Started guide for step-by-step instructions and tips to help you begin.

Question 3. What are the Password and Username Requirements when I register?

Answer 3.Your username must be 3 or more characters in length, maximum of 20 characters, 
and your Password needs to have the following:

• 1 uppercase letter
• 1 lower case letter
• 1 number
•  Minimum of 7 characters

SSO users do not need a username or password. In order to access the community resources, simply log in to the product and choose community in the help menu.

Question 4. Can I still access my old help sites?

Answer 4. If you use PowerSource, it will continue to be available for some time for resources such as downloads/installers, training, and in-person event registration.

The PowerSchool Community provides the most current Knowledge Base articles, Product Updates, forums, ideas portal, case portal, and more.

Question 5. What types of resources are available for me through the Community?

Answer 5. The PowerSchool Community offers a variety of resources, including product documentation, how-to guides, best practices, discussion forums, and expert advice from other users. You can also access training materials, FAQs, Support, and updates to help you get the most out of your PowerSchool products.

Question 6. Do I post in the forums if I need help from Support?

Answer 6. Our forums are a great place to exchange ideas, share best practices, and ask how-to questions with other PowerSchool users. If you are in need of technical support, you can reach out to our support team by going to our Contact Support page. Learn more about when to post in a forum and when to reach out to Support 

Question 7. I'm looking for a topic and it doesn't come up in my searches. 

Answer 7. Be sure to check out our article on search-tips to help.

Also, please note that we will continue to grow the resources we offer. If we don't quite have what you are looking for, please post in one of our forums. Our members and our Community team will respond. If you find the answer helpful, you can indicate that by clicking on Accept as Solution. This will grow our library of resources and help other members find those answers as well. 

Question 8. Why can't I access all the product pages listed under Product Support?

Answer 8. Resources are accessible based on the role assigned by your school or district. Some pages are open to all Community Members while others are restricted to certain roles within a school or district such as Technical Contact.  Learn more about community access

Question 9. Why would I want to close my PowerSchool Community account?

Answer 9. You may want to close your account if you no longer want a community account, or if your account uses Single Sign-On but you now manage multiple products as a Technical Contact or no longer use that product.  How to close your community account

[#6]

Additional FAQs about our new PowerSchool Community

Question 1. Can anyone join the PowerSchool Community?

Answer 1. Yes. You can join our Community by using Sign In and selecting New User? Register here. We recommend signing up with your school email address. This will help us make sure we are connecting you with the right resources and assistance. 

If you are using one of the products that offer SSO to the community, you will want to navigate to the community from the product to access additional resources.  List of SSO Products

Question 2. How do I get started?

Answer 2. Getting started is simple! Check out our Getting Started guide for step-by-step instructions and tips to help you begin.

Question 3. What are the Password and Username Requirements when I register?

Answer 3.Your username must be 3 or more characters in length, maximum of 20 characters, 
and your Password needs to have the following:

• 1 uppercase letter
• 1 lower case letter
• 1 number
•  Minimum of 7 characters

SSO users do not need a username or password. In order to access the community resources, simply log in to the product and choose community in the help menu.

Question 4. Can I still access my old help sites?

Answer 4. If you use PowerSource, it will continue to be available for some time for resources such as downloads/installers, training, and in-person event registration.

The PowerSchool Community provides the most current Knowledge Base articles, Product Updates, forums, ideas portal, case portal, and more.

Question 5. What types of resources are available for me through the Community?

Answer 5. The PowerSchool Community offers a variety of resources, including product documentation, how-to guides, best practices, discussion forums, and expert advice from other users. You can also access training materials, FAQs, Support, and updates to help you get the most out of your PowerSchool products.

Question 6. Do I post in the forums if I need help from Support?

Answer 6. Our forums are a great place to exchange ideas, share best practices, and ask how-to questions with other PowerSchool users. If you are in need of technical support, you can reach out to our support team by going to our Contact Support page. Learn more about when to post in a forum and when to reach out to Support 

Question 7. I'm looking for a topic and it doesn't come up in my searches. 

Answer 7. Be sure to check out our article on search-tips to help.

Also, please note that we will continue to grow the resources we offer. If we don't quite have what you are looking for, please post in one of our forums. Our members and our Community team will respond. If you find the answer helpful, you can indicate that by clicking on Accept as Solution. This will grow our library of resources and help other members find those answers as well. 

Question 8. Why can't I access all the product pages listed under Product Support?

Answer 8. Resources are accessible based on the role assigned by your school or district. Some pages are open to all Community Members while others are restricted to certain roles within a school or district such as Technical Contact.  Learn more about community access

Question 9. Why would I want to close my PowerSchool Community account?

Answer 9. You may want to close your account if you no longer want a community account, or if your account uses Single Sign-On but you now manage multiple products as a Technical Contact or no longer use that product.  How to close your community account