All Community Members
Some pages are open to all Community Members while others are restricted to certain roles within a school or district such as a Technical Contact. If you are not a Technical Contact and you feel you should be a Technical Contact, I recommend reaching out to a Technical Contact in the school or district to request assistance with PowerSchool Product.
You can also email businessoperations@powerschool.com and PowerSchool will work with your school or district to request the role is added to your PowerSchool account on your behalf.
Note: Some PowerSchool products use single sign-on to access the community. Check the Getting Started guide to see if you are using one of these products.
Technical Contacts
If you are a Technical Contact in your school or district and you are unable to access our product-specific resources and the Case Portal, I recommend reviewing the tips below to ensure your PowerSchool Community account is set up to allow the correct access.
- Make sure you created your account using their staff email address. You can request a change of email address by emailing businessoperations@powerschool.com.
We recommend reviewing our guide on Getting Started as a Technical Contact.
Please email businessoperations@powerschool.com if you have followed all of the steps above and continue to experience difficulties accessing our product-specific resources and the Community Case Portal.
