Help

Guide to Accessing Support and Resources in the PowerSchool Community

 

All Community Members

As a Community Member, you’ll have access to public content. Certain content may require additional access, which can be designated by your school or district.

 

Some products offer access through Single Sign-On (SSO). Please refer to our Getting Started guide for a list of products that support SSO.

 

 

Technical Contacts

As a Technical Contact, you should have access to resources and Support for the products you are designated to support. To verify you have the correct access:

 

  • Account Setup: Confirm that you created your community account using your staff email address.
  • Product Access: If you do not see the necessary resources or product options when connecting with Support, check your designated products in the Customer Connect portal. 
  • Adding Access: If you find that you are not assigned to the product as a Technical Contact, another designated Technical Contact can add you through the Customer Connect portal.

 

If you need further assistance, please reach out to the PowerSchool team by emailing businessoperations@powerschool.com

 

 

 

 

All Community Members

As a Community Member, you’ll have access to public content. Certain content may require additional access, which can be designated by your school or district.

 

Some products offer access through Single Sign-On (SSO). Please refer to our Getting Started guide for a list of products that support SSO.

 

 

Technical Contacts

As a Technical Contact, you should have access to resources and Support for the products you are designated to support. To verify you have the correct access:

 

  • Account Setup: Confirm that you created your community account using your staff email address.
  • Product Access: If you do not see the necessary resources or product options when connecting with Support, check your designated products in the Customer Connect portal. 
  • Adding Access: If you find that you are not assigned to the product as a Technical Contact, another designated Technical Contact can add you through the Customer Connect portal.

 

If you need further assistance, please reach out to the PowerSchool team by emailing businessoperations@powerschool.com

 

 

 

 

All Community Members

As a Community Member, you’ll have access to public content. Certain content may require additional access, which can be designated by your school or district.

 

Some products offer access through Single Sign-On (SSO). Please refer to our Getting Started guide for a list of products that support SSO.

 

 

Technical Contacts

As a Technical Contact, you should have access to resources and Support for the products you are designated to support. To verify you have the correct access:

 

  • Account Setup: Confirm that you created your community account using your staff email address.
  • Product Access: If you do not see the necessary resources or product options when connecting with Support, check your designated products in the Customer Connect portal. 
  • Adding Access: If you find that you are not assigned to the product as a Technical Contact, another designated Technical Contact can add you through the Customer Connect portal.

 

If you need further assistance, please reach out to the PowerSchool team by emailing businessoperations@powerschool.com

 

 

 

Version history
Last update:
‎10-16-2024 05:52 AM
Updated by:
Contributors