As a Designated Support Contact (Technical Contact), you can access product knowledge base articles, connect with other peers in discussion forums, subscribe to product updates, launch Chat Support, and create and manage cases within the Community Case Portal.
Becoming a Designated Support Contact (Technical Contact)
If you are not currently a Technical Contact and feel you should have this access, please email email@example.com. Our team will work with technical contacts from your site to review and respond to your request.
If you don’t yet have a Community account, click on the Sign Inon the top right-hand side of the page and thenNew User? Register Here. You can also use this direct link.
Complete the form and be sure to use your organization email address.
Use the link that is sent from the Community to verify your email address.
* Note: If you see “The email address is already used by another account,” it means that a Community account was already pre-created for you. If this is the case, you can follow the instructions for resetting your password below to get started.
As you start your support journey with us, please review our Welcome to Support article as an introduction to your support options.
Launching Chat Support
To launch Chat Support, navigate to Contact Support and then Launch Chat Support. Enter your subject, priority, select your product, and provide a detailed summary. Click Launch Live Assistto start your chat session with a live support agent.
Creating and Managing Cases
As an authorized technical contact from your school or district, you can create a new case and view your open and resolved cases through the Case Portal in PowerSchool Community.
As an authorized designated support (technical) contact from your school or district, you can give other members of your team access to support resources either as an end-user or as a technical contact. You can manage users in PowerSource. Here are some additional instructions for how to add or remove contacts.
Tech Note Communications
All Technical Contacts will automatically receive all Tech Note communications specific to their PowerSchool products. If you are not receiving these tech notes or if you would like to manage your settings, please log in to PowerSource then navigate to My Set Up (top right-hand side of the page), Site Settings.
Installers and Downloads
For the products that have installers, you can access them through PowerSource under Downloads.
If you have any questions, please reach out to us through our Community Forum.