How to Launch Chat Support

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For the fastest results, we encourage you to try our Chat Support! Chat support lets you quickly connect with a PowerSchool expert in real-time to provide immediate customer support.  

Designated Support Contacts can launch chat for Support teams that offer Chat Support by navigating to Contact Support in the main menu and then Launch Chat Support The Support teams who offer Chat Support to all users of a product are listed below along with the direct link to the Chat Support form. 

This video below guides Designated Support Contacts through our process of launching Chat Support and can also guide users on how to complete the fields within all Chat Support forms. 

 

 

 

 

Assessment and Analytics 

PowerSchool Enrollment Family Support 

Unified Classroom 

  • Chat Support: Connect through Unified Classroom. Select Launch Chat Support in the upper right corner in the UC help site.  
  • Chat Support Hours: Monday-Friday 5:00 AM-5:00 PM PST  

Unified Insights - Student 

  • Chat Support: Connect to Chat Support through the Unified Insights help site. 
  • Chat Support Hours: Monday-Friday 5:00 AM-5:00 PM PST  

Unified Talent 

  • Chat Support:  
    • Applicant Support Chat 
    • Perform: Connect through the Perform help site 
    • RecordsConnect through the Records help site 
    • Applicant Tracking (Hire, Hire Pro, Recruit and Hire): Connect through the Applicant Tracking help site 
  • Chat Support Hours: Monday - Friday 4:00 AM - 5:00 PM PST