Getting Started for Attendance Intervention Suite and Communication (KiNVO) Customers

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Getting Started for Attendance Intervention Suite and Communication (KiNVO) Customers

jbidk
Community Manager

 

Welcome to PowerSchool Community!

 

Welcome you to our award-winning PowerSchool Community! We have created this guide to share helpful tips and quick links to help you navigate our community. 

 

 

How to Access PowerSchool Community

 

  1. Log in to Attendance Intervention Suite and Communication (KiNVO) as you currently do. It is important to start in the product to ensure you have the right access in our community.
  2. Click on the Help icon image__4_-2.png in the top menu and select Community and Support. Communication___PowerSchool_Support_pptx.png
  3. The first time you log in, complete your profile by picking a username.
 
 

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Attendance Intervention Suite and Communication Page 

 

Once you access PowerSchool Community through the product, you will automatically be directed to the Attendance Intervention Suite and Communication page.  You will want to select the product to access all of your resources, including a forum, knowledge base, case portal, and more.

 

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Once you are logged into the community, you can always navigate to this page by going to Product Support in the top menu and selecting Communication.

 

 

PowerSchool Community Search

 

  1. Enter key words in the search bar on top of the Communication page to see suggested resources.
  2. Click enter from the search bar to navigate to our full Search Page.
  3. You'll see options to narrow down your search by product, source, content, and more. 
  4. See our Search Tips for more information. 

 

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Ideas Portal

 

The Ideas Portal is where you can share your product enhancement requests. Easily access this page by navigating to Contact Support > PowerSchool Ideas Portal

 

You can add a new idea, vote, or comment on others’ ideas. Learn more about how to submit an enhancement request through our Ideas Portal.

 

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FAQs

 

Question

How do I access support and resources?

Answer

Everyone who has access to Attendance Intervention Suite and Communication will have access to PowerSchool Community's case portal, knowledge bases, forums, and product updates by clicking this icon    

in the top menu and selecting Community & Support

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Question

What if I already have a PowerSchool Community account?

Answer

If you already have a PowerSchool Community account, no need to create any additional accounts. When you click on the life preserver icon and select Community & Support, we will automatically log you into PowerSchool Community.  

 

Question

Where do I see my current (open) cases?

Answer

All open cases will be available through our PowerSchool Community Case Portal. 

 

Question

What will happen to my historical (closed) cases?

Answer

Customers will be able to see their cases (tickets) dating back to January 2020 using the case portal in PowerSchool Community.  Historical cases will be available at a date to be determined.

 

Question

What will happen with Help Center Articles? 

Answer

The PowerSchool Community is the best location for up-to-date information on Communication and Attend (KiNVO) moving forward. 

Question

When do I post in the  Forum?

Answer

Discussion Forums are best for how-to type questions, best practices, and to engage with peers and Community experts.

 

Question

When should I log a case?

Answer

Log a case through our Case Portal when you need direct assistance from a support engineer. This includes technical troubleshooting, data-related inquiries, outages, configuration-related questions, etc.

 

Question

What if I’m having Community access issues?

Answer

If you are having any issues with accessing our Community, you can email our support operations team at businessoperations@powerschool.com to troubleshoot and help you with your access.

 

Question

Will the Support widget still be available?

Answer

The PowerSchool Community will replace the Support widget starting August 29th.  The Community provides additional resources such as forums, product roadmap, and Product Updates.

 

Question

Is there an easy way to access the information from this webinar?

Answer

We have created a Getting Started article with screenshots, step-by-step instructions, and helpful links. We will also add a recording of this webinar for your reference. 

 

Additional Resources