Community Release Notes: March 29, 2023

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Community Release Notes: March 29, 2023

Community Support Expert


  • Quick links on the Ideas Portal:  We have added the quick links for Getting Started, Start a discussion, Live Chat, Case Portal, Roadmap, and Events to the Ideas Portal page. These are set to reflect based on the district access level that the user has in the community. 





  • Audit functionality on KB Articles pages: We have introduced a field ‘Last Reviewed’ which will be seen by the users on a knowledge base article if it has been audited by our knowledge management team. 




  • Chat Form Load Time:  Previously, users associated with multiple accounts experienced a long load time when accessing the chat form. This has been resolved.


  • Case Form Error Message:  The period before the exclamation in the case form error message has been removed.





  • Case From Information Icon Update: We have updated the background color for the hover at the information icon on the case form to be consistent with the information icon functionality throughout the community.