Announcements: What's New

Resolved (5/2/26): This issue has been resolved. Performance has returned to normal for article access and case submission in the PowerSchool Community. Original (5/1/26): We are currently experiencing slower load times when accessing articles and submitt... read more

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We've evolved our webinar experience to better support you and your teams! You may have received a cancellation for a Zoom meeting with a new link in Microsoft Teams or an email with a recommendation to join us in another type of event. Check out our even... read more

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We’re making an update to the search experience across PowerSchool Community. What to expect The look and ordering of search results may change Search will be simplified, and some filtering options will be reduced All existing content will remain availabl... read more

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A heartfelt thank you to everyone who took a few moments to complete our support survey this month. We know your days are full, and we truly appreciate you taking the time to share your feedback. Your feedback makes a real difference and helps us continue... read more

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We are happy to announce that this May, your community experience is getting an upgrade! We are launching Customer Central, our new customer portal. Customer Central brings the same capabilities you use today into a more intuitive experience, making it ea... read more

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Hands-on training with PowerSchool University

PowerSchool University is returning with two incredible ways to learn, connect, and level up your skills! Don’t miss your chance to join fellow educators, administrators, and PowerSchool experts as we dive into hands-on training, share best practices, and... read more

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PowerSchool has created Back to School Guides to help you start the year strong. Each guide includes helpful links, event details, FAQs, processes, and best practices. Bookmark the guides for your product(s) and reference them throughout the school year: ... read more

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PowerSchool Assistant AI Expansion The PowerSchool Assistant is your go-to chat experience, and now it’s even better. We've expanded AI chat to help even more users get quick, reliable answers. Newly added: Naviance Naviance for Elementary PowerSchool Mob... read more

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We are excited to share that the PowerSchool Assistant Widget Can Be Minimized Across Pages The Chat widget will remain minimized across pages once a customer minimizes the widget until one of the following, in which it will pop open again. Crossed the ex... read more

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We’re excited to announce updates to our AI chat tool that will make getting support faster, more efficient, and smarter than ever. The improved chat experience is now live across PowerSchool product category pages that offer chat, excluding HigherEd prod... read more

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Updated The Customer Connect Implementations and Training Consulting Sections of the Services Tab have been updated to change the “Service/Product Name” column to “Project Description.” Technical Contacts can now access key project descriptions, providing... read more

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Community Release Notes: February 28, 2024

Updated Naviance SSO Community users who are technical contacts can now manage technical contacts through the PowerSchool Community Customer Connect. You can learn more about Customer Connect in this article. The Customer Connect Services CSAT survey has ... read more

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Introducing Real-Time Status Updates in our Case Portal

We're thrilled to announce a brand-new feature on our chat and case forms! Now, you'll receive a pop-up message notifying you of any scheduled maintenance, degraded performance, or outage for the selected product. Don't worry, though – if your issue isn't... read more

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Updated We have updated Customer Connect for Technical Contact additions and removals. You will find the following updates: Within the Manage Technical Contacts section, we have added the following features: You can now assign multiple products when addin... read more

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Updated We have updated Customer Connect for Services to improve the readability. You will find the following updates: Customer Satisfaction (CSAT) scores will only be displayed if they are identified by PowerSchool to be visible. A pagination of 10 per p... read more

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New In August, we brought you Version 1 of Customer Connect for Technical Contacts. This is part of our commitment to provide a personalized, contextual, frictionless, and connected experience for our customers. We are excited to share that Version 2 is n... read more

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Khoros has removed the out-of-the-box Monster theme avatar set based on the requests of PowerSchool Community members. Users who had an avatar from the Monster theme will see a broken image for their avatar. We recommend users who had the monster theme av... read more

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Community Release Notes: August 30, 2023

New Customer Connect: We have improved the format of the Manage Technical Contacts table in our Customer Connect portal to separate the sections for adding a new contact and managing existing contacts. You can now sort by the first name, last name, email,... read more

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New Main Menu Update: We have updated the name and reordered the main menu items. The chart below will show the former name and the updated name. Previous Name Updated Name Product Support Products Product Roadmap Roadmap Services Services Contact Support... read more

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New Quick links on the Ideas Portal: We have added the quick links for Getting Started, Start a discussion, Live Chat, Case Portal, Roadmap, and Events to the Ideas Portal page. These are set to reflect based on the district access level that the user has... read more

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Community Release Notes: February 23, 2023

Enhancements Customer Education Page: We have added new flyers on the Customer Education page to provide all the information to the customers that they need to get started. Visit the Customer Education page Welcome Email for New Users: We have updated our... read more

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Community Release Notes: August 24, 2022

Enhancements Quick Links on Community Home Page: The Ideas Portal quick link has been added to the PowerSchool Community and PeopleAdmin Community home pages to help highlight this feature. Group Hubs: We recently launched Group Hubs in our Community. We ... read more

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Getting Started with Events on PowerSchool Community

Events Hub To navigate to our Events Hub, hover over Events Hub in the top menu and select All Events. You can also use this direct link. All Events On the All Events page, you will find Quick Links for more information and a list of the Events boards for... read more

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Technical Contacts can now use one search box to search across all columns in the Case Portal. Simple enter a value in the search box on the right of the page to narrow the cases within any column in the Case Portal. You can still sort by selecting the ar... read more

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We are happy to announce a new federated search innovation on our PowerSchool Community that provides faster and more relevant results. This new search is powered by AI and Machine Learning to reveal the most helpful content to address your questions. Thi... read more

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Community members can now disable comments in Knowledge Bases and blogs by checking Any comments on the Knowledge Base articles, blog articles, or events on boards I subscribe to. Learn more about subscriptions and notifications here. read more

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Overview Our PowerSchool Community has a new look! Over the next few months, we will be sharing updates to the look, features, and functionality of our Community. As we make changes, we'll share updates through Announcements. Highlights Focus on Search We... read more

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