Thank you for reaching out to PowerSchool Community!
We have seen reports of this issue and the reasons vary from case to case depending on the setup. We recommend reaching out to your school district and they should be able to create a case on your behalf with Schoology Support so that we can find the root cause of the issue.
Apologies for the delay in reaching back.
You should be able to access this article to see our troubleshooting steps. Access to this article is limited to Schoology Admins.