"not authorized for user" error


"not authorized for user" error

I am trying to enroll my young daughter.

I can logging in HAC. I can see her grades, attendance, etc, then I clicked in "Start", and appears "(her student ID XXXXX not authorized for user".



1 Reply
Community Support Expert
Community Support Expert

Hi @CastanedaL


This could be due to an error with the SSO link. This usually occurs when the server cannot fetch the student's details using the student ID. 


I recommend reaching out to your school district directly who should be able to assist you with enrolling your child in the school. We recommend reviewing this article Troubleshoot Error Message When Accessing SSO Registration for more information on troubleshooting these errors. 



Jyotishka B.
Community Moderator

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