Troubleshoot: Error Message When Accessing SSO Registration

[#1]

Purpose

Single Sign on (SSO) is a method of accessing your student's registration forms via the PowerSchool Parent Portal. On each student tab, you'll find a registration icon that will need to be clicked in order to access that student's form. This method of accessing registration is only enabled for school districts that have opted to use the service. All other users will need to access registration forms via a separate area, which will be communicated by the school district.

Audience

• Your district uses PowerSchool
• Your district has enabled registration through the Parent Portal
• Your student is returning to the school/district OR if you have pre-registered your student for that school year.

Common Errors

My school uses SSO but I get one of the following error messages when I go to access the form:

1. An unexpected error has occurred.
2. There was a problem with the sign in process. Please contact your school district or the Enrollment Team for Assistance. Exception, Unable to lookup student xxxxx.
3. The [Name of Form] requires a Snapcode to continue. Please enter the Snapcode below and click the *Continue* button.
4. The OpenID Provider issued an assertion for an Identifier whose discovery information did not match.
5. An error occurred while processing your request. PowerSchool has not been properly configured for the Single Sign On with the external system you are trying to access. Please contact your PowerSchool Administrator for assistance.

An unexpected error has occurred

Fix 1: Check your SSO Log in credentials for special characters (!@#$%^&*(). Special characters in either the username or password will prevent registration from working within the parent portal.

Fix 2: Please contact your student's school or school district.

There was a problem with the sign in process. Please contact your school or the Enrollment Team for Assistance. Exception, Unable to lookup student xxxxx.

Fix: Please contact your student's school or school district.

The [Name of Form] requires a Snapcode to continue. Please enter the Snapcode below and click the *Continue* button.

Fix: Please contact your student's school or school district.

The OpenID Provider issued an assertion for an Identifier whose discovery information did not match.

Fix: Please contact your student's school or school district.

An error occurred while processing your request. PowerSchool has not been properly configured for the Single Sign On with the external system you are trying to access. Please contact your PowerSchool Administrator for assistance.

Fix: Please contact your student's school or school district.

Still Not Working

If you are still having trouble entering your Snapcode, you can:

• Try accessing the site in a different web browser (for example, if you are using Microsoft Edge, try accessing the form in Google Chrome or Mozilla Firefox).
• Clear your cache and cookies.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource
• Comment directly on this article to request clarification or share feedback about the content of the article
• For other questions, not directly related to this article, please post a question in the product-specific forum

[cfischer]

HI,

I have 2 staff that are indicating error 403 when trying to log on Power School. I don't know who to contact to fix this issue. It is possible for someone to reach out to me? please my email address is cfischer@peelcas.org

Thanks,

Carmen

[yvonnedodds]

@cfischer Did you ever get resolution to this?  This is happening with us now and I have no idea what to do about it.

[JyotishkaB]

Hi @yvonnedodds 

Would you please confirm which PowerSchool product you are referring to? What error message are you receiving? Please share a screenshot so we can investigate further.

[#5]

Purpose

Single Sign on (SSO) is a method of accessing your student's registration forms via the PowerSchool Parent Portal. On each student tab, you'll find a registration icon that will need to be clicked in order to access that student's form. This method of accessing registration is only enabled for school districts that have opted to use the service. All other users will need to access registration forms via a separate area, which will be communicated by the school district.

Audience

• Your district uses PowerSchool
• Your district has enabled registration through the Parent Portal
• Your student is returning to the school/district OR if you have pre-registered your student for that school year.

Common Errors

My school uses SSO but I get one of the following error messages when I go to access the form:

1. An unexpected error has occurred.
2. There was a problem with the sign in process. Please contact your school district or the Enrollment Team for Assistance. Exception, Unable to lookup student xxxxx.
3. The [Name of Form] requires a Snapcode to continue. Please enter the Snapcode below and click the *Continue* button.
4. The OpenID Provider issued an assertion for an Identifier whose discovery information did not match.
5. An error occurred while processing your request. PowerSchool has not been properly configured for the Single Sign On with the external system you are trying to access. Please contact your PowerSchool Administrator for assistance.

An unexpected error has occurred

Fix 1: Check your SSO Log in credentials for special characters (!@#$%^&*(). Special characters in either the username or password will prevent registration from working within the parent portal.

Fix 2: Please contact your student's school or school district.

There was a problem with the sign in process. Please contact your school or the Enrollment Team for Assistance. Exception, Unable to lookup student xxxxx.

Fix: Please contact your student's school or school district.

The [Name of Form] requires a Snapcode to continue. Please enter the Snapcode below and click the *Continue* button.

Fix: Please contact your student's school or school district.

The OpenID Provider issued an assertion for an Identifier whose discovery information did not match.

Fix: Please contact your student's school or school district.

An error occurred while processing your request. PowerSchool has not been properly configured for the Single Sign On with the external system you are trying to access. Please contact your PowerSchool Administrator for assistance.

Fix: Please contact your student's school or school district.

Still Not Working

If you are still having trouble entering your Snapcode, you can:

• Try accessing the site in a different web browser (for example, if you are using Microsoft Edge, try accessing the form in Google Chrome or Mozilla Firefox).
• Clear your cache and cookies.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource
• Comment directly on this article to request clarification or share feedback about the content of the article
• For other questions, not directly related to this article, please post a question in the product-specific forum

[#6]

Purpose

Single Sign on (SSO) is a method of accessing your student's registration forms via the PowerSchool Parent Portal. On each student tab, you'll find a registration icon that will need to be clicked in order to access that student's form. This method of accessing registration is only enabled for school districts that have opted to use the service. All other users will need to access registration forms via a separate area, which will be communicated by the school district.

Audience

• Your district uses PowerSchool
• Your district has enabled registration through the Parent Portal
• Your student is returning to the school/district OR if you have pre-registered your student for that school year.

Common Errors

My school uses SSO but I get one of the following error messages when I go to access the form:

1. An unexpected error has occurred.
2. There was a problem with the sign in process. Please contact your school district or the Enrollment Team for Assistance. Exception, Unable to lookup student xxxxx.
3. The [Name of Form] requires a Snapcode to continue. Please enter the Snapcode below and click the *Continue* button.
4. The OpenID Provider issued an assertion for an Identifier whose discovery information did not match.
5. An error occurred while processing your request. PowerSchool has not been properly configured for the Single Sign On with the external system you are trying to access. Please contact your PowerSchool Administrator for assistance.

An unexpected error has occurred

Fix 1: Check your SSO Log in credentials for special characters (!@#$%^&*(). Special characters in either the username or password will prevent registration from working within the parent portal.

Fix 2: Please contact your student's school or school district.

There was a problem with the sign in process. Please contact your school or the Enrollment Team for Assistance. Exception, Unable to lookup student xxxxx.

Fix: Please contact your student's school or school district.

The [Name of Form] requires a Snapcode to continue. Please enter the Snapcode below and click the *Continue* button.

Fix: Please contact your student's school or school district.

The OpenID Provider issued an assertion for an Identifier whose discovery information did not match.

Fix: Please contact your student's school or school district.

An error occurred while processing your request. PowerSchool has not been properly configured for the Single Sign On with the external system you are trying to access. Please contact your PowerSchool Administrator for assistance.

Fix: Please contact your student's school or school district.

Still Not Working

If you are still having trouble entering your Snapcode, you can:

• Try accessing the site in a different web browser (for example, if you are using Microsoft Edge, try accessing the form in Google Chrome or Mozilla Firefox).
• Clear your cache and cookies.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource
• Comment directly on this article to request clarification or share feedback about the content of the article
• For other questions, not directly related to this article, please post a question in the product-specific forum