Re: No Access ID or Password

New Member

Re: No Access ID or Password


I can't login. I trying to reset my password with is not possible. What to do?

1 Reply
Community Support Expert
Community Support Expert

Hi @Melania86 


Thank you for reaching out in the Community!  I am sorry you were facing difficulties logging in or resetting your password. 


You can try to reset your password again by clearing the caches and cookies and following the steps mentioned in this article: Reset Password. If you have not received the temporary password, I recommend connecting with our Enrollment Support team to review your account details, using this direct link.


Since the Parent Portal accounts are managed and handled at the school district's end and are stored on their servers, you can also try reaching out to the admin at your school district who should be able to work with our support teams to get this resolved. 




Jyotishka B.
Community Moderator

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