No Access ID or Password

[lpbarbosa]

I have contacted my child's school and they have given me all the information (access code, password and school district code) but when I try to log into power school, it doesn't work. It says that it's an invalid username/password. What do I do now?

[JyotishkaB]

Hi @lpbarbosa 

Thank you for reaching out in the Community!  I am sorry you were facing difficulties logging in.

If you cannot log in to your Parent Portal account, you can try to log in again by clearing the caches and cookies. If you fail, you can click on the forgot password button and try to reset your password following the steps mentioned in this article: Reset Password. If you do not receive the temporary password, I recommend connecting with our Enrollment Support team to review your account details, using this direct link.

Since the Parent Portal accounts are managed and handled at the school district's end and are stored on their servers, you can also try reaching out to the admin at your school district who should be able to work with our support teams to get this resolved.