PowerSchool App Issue

[tkennedy1981]

Recently, we have had a few students using Android devices report that the PowerSchool App is not functioning.  They uninstalled and then reinstalled the app to no avail.  Is anyone experiencing a similar issue?  Any suggestions on how to proceed?

Thank you.

[JyotishkaB]

Hi @tkennedy1981

Please ask them to try double-tapping the home button and closing the app from there. Then, uninstall the app, turn off your phone for at least 30 seconds, and then reinstall the app.

Then try forcing the mobile app to re-pull the district information. After logging out of the mobile app, they should see four boxes on the login screen, this is for the district code. They would need to tap on the link right below the District Code that says “Where is my district code?” on the login screen. On the page that comes up, tap “Enter Server Address” and then enter the URL in the box on the next page and hit submit. 

[gbilcowski]

Hello,

Is this issue with the app going to be fixed as many students/parents using the app on both Android and Apple devices, are having this issue.

Thank you

[JyotishkaB]

Hi @gbilcowski

If the parents have tried force syncing the app with PowerSchool as mentioned in my above response, and still could sign in, this could be a sync issue with the district's server. 

Since the accounts are managed and handled at the school district's end and are stored on their servers, we recommend reaching out to the admin at your school district who can work with our support teams to resolve this.