Help

We’ve Expanded AI Support! We’ve broadened AI assistance across additional PowerSchool solutions, making it easier to get guidance when you need it. Learn More

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
MarioPat90

Help Ticket Support

MarioPat90
Recruit
‎01-10-2024 09:02 AM
‎01-10-2024 09:02 AM

Help Ticket Support

Hello

 

I am an administrator of schoology, but I'm unnable to open a ticket support for a course that lost all infomation. Could you please explain me how to get support over this situation?

0 Kudos
1 Reply
jsonsiadek
PowerSchool Mentor
PowerSchool Mentor
‎01-10-2024 10:02 AM
‎01-10-2024 10:02 AM

Hello,

 

Only technical contacts for your district can open a case with PowerSchool. This would be either your PowerSchool Admin or someone in your IT department. If you want the ability to create cases with PowerSchool your PowerSchool Admin/IT director will have to add you as a technical contact for Schoology. 

I hope that helps! 


Jackie Sonsiadek
Student Information System Specialist
Rich Township District

Mentors_badgeChampions_badge2025 Mentor of the Year2024 Beta Tester of the Year
Did your issue get solved? Please remember to give Kudos and/or select Accept As Solution on the helpful posts to thank the author and to help others find the solution.
0 Kudos
Related Discussions & Articles