Access to submit tickets and such

[skippea1]

Good afternoon,

I am the new Student Information System Administrator for the school district and need help getting permissions to all I need.  Especially to submit tickets for Hosting purposes.  The person I am replacing thought she has set me up properly, but alas it is not working.

Can you please reach and let me know how to go about getting this done?

Thanks,

Anne

[SAFFIYAT · Accepted solution]

Hi, @skippea1,

Thank you for reaching out in the Community forum! 

We are reviewing your access to Case Portal and other resources in the Community and will follow up with you through a case in order to protect your privacy.

Saffiya Tasneem

Community Moderator.

Remember to give Kudos to suggestions that help you, If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

[K12itc]

Hello,

I am having a similar issue. I have been granted access by the school district but am unable to open a support ticket. Could you also review my access to the Case Portal?

Thank You

[SAFFIYAT]

Hi, @K12itc,

Thank you for reaching out in the Community forum! 

We will surely review your access to Case Portal and other resources in the community and will follow up with you through a case in order to protect your privacy.

Saffiya Tasneem

Community Moderator.

Remember to give Kudos to suggestions that help you, If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

[tverlik]

I am having a similar issue with submitting a support ticket.  Until recently, it was not a problem.

[BishalG]

Hi @tverlik,

Some resources in the community such as the Support Case Portal are accessible based on the role assigned by your school or district.

This article will provide the most common reasons you may receive a message that you do not have access to a resource.

I will reach out via a case to further discuss your access to the Support Case Portal.

[agibson12]

I am having the same issue. I need to be able to submit help tickets, please. 

[SAFFIYAT]

Hi @agibson12 

Thank you for reaching out! 

I am reviewing your access to Case Portal and other resources in the Community and will follow up with you through a case to avoid sharing of any PII (Personally Identifiable Information) data.

[ryildiz1]

In the same boat I just got an access to forms but still can not put a ticket.

[KritiS]

Hi @ryildiz1

Resources are accessible based on the role assigned by your school or district. This article will provide the most common reasons you may receive a message that you do not have access to the resource.

Hmm Looks Like You Don't Have Access Error Message

I will follow up with you through a case to discuss your access to the Case Portal in the PowerSchool Community further to protect the privacy of our members.

[ryildiz1]

I have called and came this far I am able to post here but I still can not put tickets in yet I am the data specialist who is managing CalPads and PowerSchool here. I am not sure how to get access.

[KritiS]

Hi @ryildiz1

I have reached out to you through a case to discuss your access to the Case Portal in the PowerSchool Community further to protect the privacy of our members.