Access to submit tickets and such

skippea1
Hobbyist

Access to submit tickets and such

Good afternoon,

I am the new Student Information System Administrator for the school district and need help getting permissions to all I need.  Especially to submit tickets for Hosting purposes.  The person I am replacing thought she has set me up properly, but alas it is not working.

 

Can you please reach and let me know how to go about getting this done?

 

Thanks,

Anne

1 Solution
SAFFIYAT
Community Support Expert
Community Support Expert

Hi, @skippea1,

 

Thank you for reaching out in the Community forum! 


We are reviewing your access to Case Portal and other resources in the Community and will follow up with you through a case in order to protect your privacy.

 

 

 

Saffiya Tasneem

Community Moderator.

 

Remember to give Kudos to suggestions that help you, If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!



Saffiya Tasneem
Community Moderator

Remember to give Kudos to suggestions that help you!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!

View solution in original post

9 Replies
SAFFIYAT
Community Support Expert
Community Support Expert

Hi, @skippea1,

 

Thank you for reaching out in the Community forum! 


We are reviewing your access to Case Portal and other resources in the Community and will follow up with you through a case in order to protect your privacy.

 

 

 

Saffiya Tasneem

Community Moderator.

 

Remember to give Kudos to suggestions that help you, If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!



Saffiya Tasneem
Community Moderator

Remember to give Kudos to suggestions that help you!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!

View solution in original post

K12itc
Trainee

Hello,

I am having a similar issue. I have been granted access by the school district but am unable to open a support ticket. Could you also review my access to the Case Portal?

Thank You

SAFFIYAT
Community Support Expert
Community Support Expert

Hi, @K12itc,

 

Thank you for reaching out in the Community forum! 


We will surely review your access to Case Portal and other resources in the community and will follow up with you through a case in order to protect your privacy.

 

 

 

Saffiya Tasneem

Community Moderator.

 

Remember to give Kudos to suggestions that help you, If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!



Saffiya Tasneem
Community Moderator

Remember to give Kudos to suggestions that help you!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!
tverlik
Journeyman

I am having a similar issue with submitting a support ticket.  Until recently, it was not a problem.

BishalG
Community Support Expert
Community Support Expert

Hi @tverlik,

 

Some resources in the community such as the Support Case Portal are accessible based on the role assigned by your school or district.

 

This article will provide the most common reasons you may receive a message that you do not have access to a resource.

 

I will reach out via a case to further discuss your access to the Support Case Portal.



Bishal G.
PowerSchool Community Support Expert
Say Thanks by clicking the thumbs up icon in a post!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!
ryildiz1
Trainee

In the same boat I just got an access to forms but still can not put a ticket.

KritiS
Community Support Expert
Community Support Expert

Hi @ryildiz1

 

Resources are accessible based on the role assigned by your school or district. This article will provide the most common reasons you may receive a message that you do not have access to the resource.

 

Hmm Looks Like You Don't Have Access Error Message

 

I will follow up with you through a case to discuss your access to the Case Portal in the PowerSchool Community further to protect the privacy of our members.



KritiS
Community Moderator

Remember to give Kudos to suggestions that help you!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!
ryildiz1
Trainee

I have called and came this far I am able to post here but I still can not put tickets in yet I am the data specialist who is managing CalPads and PowerSchool here. I am not sure how to get access.

KritiS
Community Support Expert
Community Support Expert

Hi @ryildiz1

 

I have reached out to you through a case to discuss your access to the Case Portal in the PowerSchool Community further to protect the privacy of our members.



KritiS
Community Moderator

Remember to give Kudos to suggestions that help you!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!