Summary
How to Reset Password for Family Portal Account?
Solution
You can reset it on a web browser by following the instructions in the Web Browser: Reset Password for Family Portal Account. To reset your password through the mobile app, follow the steps below.
- Open the mobile app. Select Family Member or Student depending on your role, and then tap Next.
- Enter your email address and click Continue
- Tap the gray Forgot your password? text.
- You will be redirected to your phone's web browser. Enter your registered email address. Then tap Recover Password.
- An email code has been sent to your email inbox. Retrieve the code, then return to the Family Portal log-in screen.
- If you need the code to be resent, you can click Resend Verification Code.
- Create a password that you'll use to log in to the Family Portal in the future. It must be at least 8 characters long. Confirm the password and enter the email verification code.
- Tap RESET PASSWORD.
You will be brought to this screen on your phone's web mobile browser. You should return to the mobile app and log in with your new password there.
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