Problem

  • I need to complete a form and it is telling me I need to create an InfoSnap account.
  • I don’t know how to create an InfoSnap account.

 

Audience

  • Are you trying to complete a form and are being prompted to create an account?
  • Are you unsure of how to create an account?
  • Are you on the account login/account creation screen?

 

Fix It

 

    • Click “Create Account” to create an account for the first time.
      • In some cases, if you do not have an email, you can create an account with a phone number. 

 How do I create an account 2.PNG

 

  • Complete all fields marked with a red asterisk.

 


How do I create an account 3.PNG

 

  • Choose security questions you will remember the answers to. This is useful for retrieving login information.
  • Agree to the terms and conditions by checking the check box.
  • Click “Create Account”

 

Still Not Working?

 

  • If you see an “Invalid Email address” message:
    • make sure there are no spaces before or after the email you have entered
    • make sure you are that you are using a regular email address (example@example.com)

  • If you see the following message: “The email address you entered is already linked to an account”
    • there is already an account that uses that email address
    • you will not be able to create another account with that email address.

  • Additional support: reach us via the online ticket system or by phone at 866.752.6850.
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