this keeps happening and I can't move forward
Review your form below, click on each field marked "Required" or "Invalid Format", and complete or correct your information.
This error message is common if a special character such as <, >, /, _, - is added to the registration form or within the parent portal. If you are receiving the "Unexpected Problem" error message at the payment stage of the form, this may indicate a special character was entered on that page that is preventing the form from submitting. I recommend making sure that no special characters have been entered on that page, in order to submit the enrollment form successfully.
I have provided an article here that will walk you through the troubleshooting steps when receiving the error message accessing your PowerSchool Enrollment account or form.
If you are still having trouble accessing the Enrollment form, I recommend accessing the form in a different web browser (for example, if you are using Internet Explorer, try accessing the form in Google Chrome or Mozilla Firefox).
I also suggest clearing the cache, browser history, and cookies of your internet browser. I have provided an article here that will help walk you through the process of clearing the cache and cookies of your internet browser. You can access the article through this direct link.
If you are unable to access the Enrollment form after going through these steps, I recommend reaching out to the Enrollment Family support team by clicking on this direct link who should be able to assist you in submitting the Enrollment form to your school district.