Good Day! I am sorry to hear that you are facing an inconvenience due to this. Have you tried clearing your browser data or tried to replicate this issue on a different browser? I recommend reviewing this article for more information.
If this doesn't help then please launch a chat with the Enrollment Family Support team. It can be a background set-up issue with the PowerSchool Parent Portal link. I would suggest contacting your school district to report this issue as they should be able to assist you further with this. You can also connect with the Enrollment Family Support team through a live chat by clicking here.