Summary
- I am trying to login to my Infosnap account but I’ve forgotten the email address I used.
Audience
- Have you already used Infosnap account to complete a form?
- Have you created an Infosnap account in the past?
- Do you have multiple email addresses and are unsure which email you used to create your account?
Resolution steps
- At this time there is no “Forgot Email Address?” button.
- Clicking the “Forgot password?” button will require entering in an email address.
- You can use the “Forgot password?” button to see which email address you used.
![Create account.PNG Create account.PNG](https://help.powerschool.com/t5/image/serverpage/image-id/33757i44F3C74B145462EA/image-size/large?v=v2&px=999)
- If you enter an email that is associated with an Infosnap account, you will be taken Step 2 of the password recovery process.
![Forgot email address.PNG Forgot email address.PNG](https://help.powerschool.com/t5/image/serverpage/image-id/34881i5CFB5E3A4591466B/image-size/large?v=v2&px=999)
- If you see Step 2, you have found an account with your email address.
![Forgot email 2.PNG Forgot email 2.PNG](https://help.powerschool.com/t5/image/serverpage/image-id/34882i4683A4EF2A619DBB/image-size/large?v=v2&px=999)
- Return to the Sign In page
- Enter your verified Email
- Sign in to your account
Still Not Working?
- If you have forgotten your password, please review the Forgot Password article.
- If you do not have an Infosnap account, and would like to create one, learn how by reviewing the Create an Account article.
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