Troubleshoot: Forgot Email Address


  • I am trying to login to my Enrollment account but I’ve forgotten the email address I used.



  • Have you already used Enrollment account to complete a form?
  • Have you created an Enrollment account in the past?
  • Do you have multiple email addresses and are unsure which email you used to create your account?


Resolution steps

  • At this time there is no “Forgot Email Address?” button.
  • Clicking the “Forgot password?” button will require entering in an email address.
  • You can use the “Forgot password?” button to see which email address you used.

Create account.PNG


  •  If you enter an email that is associated with an Enrollment account, you will be taken Step 2 of the password recovery process.


Forgot email address.PNG


  •  If you see Step 2, you have found an account with your email address.

Forgot email 2.PNG


  • Return to the Sign In page
  • Enter your verified Email
  • Sign in to your account


Still Not Working?

  • If you have forgotten your password, please review the Forgot Password article.
  • If you do not have an Enrollment account, and would like to create one, learn how by reviewing the Create an Account article.


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  • For other questions, not directly related to this article, please post a question in the product-specific forum

When I hit the log in it still says that the email is not recognized, but when I try to create another account, it says that I already have an account. Im so lost. 

Version history
Last update:
‎07-12-2022 08:10 AM
Updated by:
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