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One contact must have a priority of 1.

PirtleE
New Member

One contact must have a priority of 1.

I cannot assign my primary contacts the designation of 1 and 2 so I keep getting this error. The fields are greyed out. What am I doing wrong?

2 Replies
CindyOp
Community Support Expert
Community Support Expert

Hi @PirtleE,

 

Some of the common reasons that prevent the Enrollment form from being submitted are as follows:

 

  • If the primary phone number is the same as the secondary phone number.
  • If the contacts that have been added do not have the priority set.
  • If two contacts have the same priority the forms will not submit.  

The priority should be set in chronological order without duplicate priorities.  I recommend reviewing this article that should walk through how to set up the priority of contacts required within the registration form.


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Cindy
PowerSchool Community Support
PirtleE
New Member

I logged back in and none of these issues existed in my form. Unless these values or something else was changed by someone behind the scene as a result of my query the issue seems to have resolved itself. I logged back in and the forms greyed out fields are now editable. Thank you for your reply.