One contact must have a priority of 1.

[PirtleE]

I cannot assign my primary contacts the designation of 1 and 2 so I keep getting this error. The fields are greyed out. What am I doing wrong?

[CindyOp]

Hi @PirtleE,

Some of the common reasons that prevent the Enrollment form from being submitted are as follows:

• If the primary phone number is the same as the secondary phone number.
• If the contacts that have been added do not have the priority set.
• If two contacts have the same priority the forms will not submit.  

The priority should be set in chronological order without duplicate priorities.  I recommend reviewing this article that should walk through how to set up the priority of contacts required within the registration form.

[PirtleE]

I logged back in and none of these issues existed in my form. Unless these values or something else was changed by someone behind the scene as a result of my query the issue seems to have resolved itself. I logged back in and the forms greyed out fields are now editable. Thank you for your reply.