Email

[Suffelli]

I set up an email last year for TK lottery. He got in and I've received emails from powerschool.com. I'm trying to log in and do open enrollment again it didnt work so I did forgot password and it says I have not signed up with that email. I even tried our family email account in c a se I used that. But it's not active either. Do I have to sign up every year with the same email? Or is something broken?

[Suffelli]

I have to create a new account with my security questions and add all my kids all over? This doesn't make sense.

[KritiS]

Hi @Suffelli

If you are looking to reset your previous credentials then we recommend reviewing the below articles:

• Troubleshoot-Forgot-Username
• Troubleshoot-Forgot-Password 
• Troubleshoot-Forgot-Email-Address 

If you still need assistance with your previous account, then we recommend reaching out to the Enrollment Family Support by clicking on this direct link.