Help

Troubleshoot: Forgot Email Address

Summary

  • I am trying to login to my Infosnap account but I’ve forgotten the email address I used.

 

Audience

  • Have you already used Infosnap account to complete a form?
  • Have you created an Infosnap account in the past?
  • Do you have multiple email addresses and are unsure which email you used to create your account?

 

Resolution steps

  • At this time there is no “Forgot Email Address?” button.
  • Clicking the “Forgot password?” button will require entering in an email address.
  • You can use the “Forgot password?” button to see which email address you used.

Screenshot illustrating the “Forgot password" linkScreenshot illustrating the “Forgot password" link

 

  •  If you enter an email that is associated with an Infosnap account, you will be taken Step 2 of the password recovery process.

 


Screenshot illustrating password recovery step 1Screenshot illustrating password recovery step 1

 

  •  If you see Step 2, you have found an account with your email address.

Screenshot illustrating password recovery step 2Screenshot illustrating password recovery step 2

 

  • Return to the Sign In page
  • Enter your verified Email
  • Sign in to your account

 

Still Not Working?

  • If you have forgotten your password, please review the Forgot Password article.
  • If you do not have an Infosnap account, and would like to create one, learn how by reviewing the Create an Account article.

 

 

Was this Article Helpful?
  • Kudo this article if you found it helpful. It will help others find this resource
  • Comment directly on this article to request clarification or share feedback about the content of the article
  • For other questions, not directly related to this article, please post a question in the product-specific forum
Comments

When I hit the log in it still says that the email is not recognized, but when I try to create another account, it says that I already have an account. Im so lost. 

I need to change my email 

Summary

  • I am trying to login to my Infosnap account but I’ve forgotten the email address I used.

 

Audience

  • Have you already used Infosnap account to complete a form?
  • Have you created an Infosnap account in the past?
  • Do you have multiple email addresses and are unsure which email you used to create your account?

 

Resolution steps

  • At this time there is no “Forgot Email Address?” button.
  • Clicking the “Forgot password?” button will require entering in an email address.
  • You can use the “Forgot password?” button to see which email address you used.

Screenshot illustrating the “Forgot password" linkScreenshot illustrating the “Forgot password" link

 

  •  If you enter an email that is associated with an Infosnap account, you will be taken Step 2 of the password recovery process.

 


Screenshot illustrating password recovery step 1Screenshot illustrating password recovery step 1

 

  •  If you see Step 2, you have found an account with your email address.

Screenshot illustrating password recovery step 2Screenshot illustrating password recovery step 2

 

  • Return to the Sign In page
  • Enter your verified Email
  • Sign in to your account

 

Still Not Working?

  • If you have forgotten your password, please review the Forgot Password article.
  • If you do not have an Infosnap account, and would like to create one, learn how by reviewing the Create an Account article.

 

 

Was this Article Helpful?
  • Kudo this article if you found it helpful. It will help others find this resource
  • Comment directly on this article to request clarification or share feedback about the content of the article
  • For other questions, not directly related to this article, please post a question in the product-specific forum

Summary

  • I am trying to login to my Infosnap account but I’ve forgotten the email address I used.

 

Audience

  • Have you already used Infosnap account to complete a form?
  • Have you created an Infosnap account in the past?
  • Do you have multiple email addresses and are unsure which email you used to create your account?

 

Resolution steps

  • At this time there is no “Forgot Email Address?” button.
  • Clicking the “Forgot password?” button will require entering in an email address.
  • You can use the “Forgot password?” button to see which email address you used.

Screenshot illustrating the “Forgot password" linkScreenshot illustrating the “Forgot password" link

 

  •  If you enter an email that is associated with an Infosnap account, you will be taken Step 2 of the password recovery process.

 


Screenshot illustrating password recovery step 1Screenshot illustrating password recovery step 1

 

  •  If you see Step 2, you have found an account with your email address.

Screenshot illustrating password recovery step 2Screenshot illustrating password recovery step 2

 

  • Return to the Sign In page
  • Enter your verified Email
  • Sign in to your account

 

Still Not Working?

  • If you have forgotten your password, please review the Forgot Password article.
  • If you do not have an Infosnap account, and would like to create one, learn how by reviewing the Create an Account article.

 

 

Was this Article Helpful?
  • Kudo this article if you found it helpful. It will help others find this resource
  • Comment directly on this article to request clarification or share feedback about the content of the article
  • For other questions, not directly related to this article, please post a question in the product-specific forum
Last reviewed:i
  01-01-2024 06:14 AM
Version history
Last update:
‎08-20-2024 06:18 AM
Updated by:
Labels (2)