Schoology - Private Access Only

[fatimavalentine]

Hello. I am receiving an error when trying to open any of the apps. My daughter's instructor says that everything looks good on her end. Can you please help?

[Reshma]

Hi @fatimavalentine,

Thank you for reaching out to PowerSchool Community!

We have seen reports of this issue and the reasons vary from case to case depending on the setup. We recommend reaching out to your school district and they should be able to create a case on your behalf with Schoology Support so that we can find the root cause of the issue.

[jsmulison]

Are there some things we can try before opening a ticket with Schoology?

[Reshma]

Hi @jsmulison,

Apologies for the delay in reaching back. 

You should be able to access this article to see our troubleshooting steps. Access to this article is limited to Schoology Admins.