Update to our Product Names in the Community, Case Portal, and Chat

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Update to our Product Names in the Community, Case Portal, and Chat

Community Manager

We are streamlining the products in our case portal so that you will only see your products in the product field instead of having to sort through all PowerSchool products. This will make it much easier to select a product when submitting a case.


Along with this, you will see updated product names in our community, case portal, and chat so that you will see the same consistent names as you interact with support and our various PowerSchool teams.


Products on Case Form


1) Select your account from the Account field


2) Based on your account, you will see your products in the Product dropdown.

Case FormCase Form


New Product Names


New Product Name Previous Product Names (Note: Blank = No Change)
Applicant Tracking  
Applicant Tracking Enterprise  
Applicant Tracking System  
Atrieve atrieveFinance, atrieveHR, atrievePayroll, atrieveTechnology
Business Analytics  
Candidate Assessment Candidate Assessment EPI
Communication Kinvolved
Community Engagement Public Dashboards
Curriculum & Instruction Chalk
Ecollect Forms PowerSchool ECollect, PowerSchool ECollect Forms
Employee Records Records, Manager's Portal
Employee Records (HigherEd)  
Enrollment Enrollment, Enrollment Admin, Enrollment Family Support
Enrollment Express PowerSchool Enrollment Express
Faculty Activity & Dossier  
Faculty Promotion & Tenure  
Geovisual Enrollment Analytics Enrollment Analytics, Location Analytics
HigherEd PACx  
Learning Earnings  
Mizuni Data Warehouse Mizuni
Mizuni Integration Suite  
PeopleAdmin 5.8  
Perform Enterprise  
Performance Management  
Performance Matters Analytics  
Performance Matters Assessment Performance Matters
Position Management  
PowerPack PowerPack: Custom Alerts, PowerPack: Digital Document Delivery, PowerPack: EWS, PowerPack: General, PowerPack: Locker Management
PowerSchool eSchoolPlus SIS eSchoolPlus
Powerschool Mobile  
PowerSchool SIS PS SIS
PowerSchool SMS SMS
PowerSchool Trillium SIS Trillium PB, Trillium Web, TWebSchAdmin
PowerTeacher Pro Gradebook  
Professional Learning Performance Matters Educator
Professional Learning (HigherEd)  
Schoology Learning  
SchoolSpring Job Board  
Smartfind Express Absence Management SmartFind, SmartFind Express
Trillium Via Via
Unified Classroom Behavior Support Kickboard
Unified Classroom Special Programs Special Education
Unified Insights Data-driven Workflow, District Operations, Essentials, Hoonuit, Human Capital, Risk Analysis, SEL, Student Readiness, Unified Insights
Unified Insights Talent  


Additional Help/Questions


If you don't see your products in the Product dropdown, or if you encounter any other issue with your access when trying to submit a case, please email businessoperations@powerschool.com


For any other questions, please feel free to reach out to us through our Community Forum.