Office Hours Recording Access

[chelterbran]

Good afternoon,

When attempting to access the recordings, I receive an error that I do not have access to the resource. Please let me know what I need to do to acquire access.

Thank you. 

[NinaRi]

Hello @chelterbran,

Thank you for reaching out in the PowerSchool Community!  Can you please provide us with the links to the recordings you are trying to access?  This way we can take a closer look at your access levels and provide you with your next steps. Thank you!

[chelterbran]

Also, I do not have access to this one either:

https://help.powerschool.com/t5/Enrollment-Office-Hours-and/Webinar-Recording-Views-June-9-2022/ta-p...

Thank you.

[NinaRi]

Hello @chelterbran,

Thank you for providing us with this information.  

Certain PowerSchool Community resources are only available to those assigned the Technical Contact role at your school/district.  In this case, we created a case on on your behalf and will follow up with you in the case on your next steps. Thank you!

[chelterbran]

Alright, thank you. My district's Technical Contact assigned the Technical Contact role to me through PowerSource and I received the confirmation email for this step. I seem to have access to everything in PowerSource, though I am still unable to access the video resources hosted on the Community Forums. The Technical Contact also replied to the instructional email that was sent communicating that I still do not have access.

Thank you.

[NinaRi]

Hello @chelterbran,

Thank you for your response.  We sent you a private message, and we will continue to follow up with you in the private message about your access levels. Thank you!
 

[chelterbran]

These are the recordings that I am trying to access:

https://help.powerschool.com/t5/Enrollment-Office-Hours-and/Office-Hours-Recording-June-1-2022/ta-p/...

https://help.powerschool.com/t5/Enrollment-Office-Hours-and/Office-Hours-Recording-June-8-2022/ta-p/...

Thank you.