500 Error

[cwmalone]

We have a user that is getting the following error when they try to login to TalentEd.

Error Message Text: "500 Oops! Something went wrong. We are fixing it!"

I have cleared the cache and that did not correct the issue. I logged in with my credentials on the same computer and did not receive the error. 

Is there something else I can try to assist this user?

[KritiS · Accepted solution]

Hi @cwmalone

We see that you have been working with the PowerSchool Support Team and removing orphaned records helped resolve the issue.

Please let us know if you are still facing any issues or need any further assistance.

[KritiS · Accepted solution]

Hi @cwmalone

We see that you have been working with the PowerSchool Support Team and removing orphaned records helped resolve the issue.

Please let us know if you are still facing any issues or need any further assistance.

[cwmalone]

Who do we contact if we are experiencing the same issue with a different user?

[JyotishkaB · Accepted solution]

Hi @cwmalone 

You can submit another support ticket to work with the Support team or reopen the previous case by entering a new comment explaining the issue.