Troubleshoot: Forgot Email Address

[#1]

Summary

• I am trying to login to my Infosnap account but I’ve forgotten the email address I used.

Audience

• Have you already used Infosnap account to complete a form?
• Have you created an Infosnap account in the past?
• Do you have multiple email addresses and are unsure which email you used to create your account?

Resolution steps

• At this time there is no “Forgot Email Address?” button.
• Clicking the “Forgot password?” button will require entering in an email address.
• You can use the “Forgot password?” button to see which email address you used.

Screenshot illustrating the “Forgot password" link

•  If you enter an email that is associated with an Infosnap account, you will be taken Step 2 of the password recovery process.

Screenshot illustrating password recovery step 1

•  If you see Step 2, you have found an account with your email address.

Screenshot illustrating password recovery step 2

• Return to the Sign In page
• Enter your verified Email
• Sign in to your account

Still Not Working?

• If you have forgotten your password, please review the Forgot Password article.
• If you do not have an Infosnap account, and would like to create one, learn how by reviewing the Create an Account article.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource
• Comment directly on this article to request clarification or share feedback about the content of the article
• For other questions, not directly related to this article, please post a question in the product-specific forum

[MsApple2U]

When I hit the log in it still says that the email is not recognized, but when I try to create another account, it says that I already have an account. Im so lost. 

[Ashia1980]

I need to change my email 

[#4]

Summary

• I am trying to login to my Infosnap account but I’ve forgotten the email address I used.

Audience

• Have you already used Infosnap account to complete a form?
• Have you created an Infosnap account in the past?
• Do you have multiple email addresses and are unsure which email you used to create your account?

Resolution steps

• At this time there is no “Forgot Email Address?” button.
• Clicking the “Forgot password?” button will require entering in an email address.
• You can use the “Forgot password?” button to see which email address you used.

Screenshot illustrating the “Forgot password" link

•  If you enter an email that is associated with an Infosnap account, you will be taken Step 2 of the password recovery process.

Screenshot illustrating password recovery step 1

•  If you see Step 2, you have found an account with your email address.

Screenshot illustrating password recovery step 2

• Return to the Sign In page
• Enter your verified Email
• Sign in to your account

Still Not Working?

• If you have forgotten your password, please review the Forgot Password article.
• If you do not have an Infosnap account, and would like to create one, learn how by reviewing the Create an Account article.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource
• Comment directly on this article to request clarification or share feedback about the content of the article
• For other questions, not directly related to this article, please post a question in the product-specific forum

[#5]

Summary

• I am trying to login to my Infosnap account but I’ve forgotten the email address I used.

Audience

• Have you already used Infosnap account to complete a form?
• Have you created an Infosnap account in the past?
• Do you have multiple email addresses and are unsure which email you used to create your account?

Resolution steps

• At this time there is no “Forgot Email Address?” button.
• Clicking the “Forgot password?” button will require entering in an email address.
• You can use the “Forgot password?” button to see which email address you used.

Screenshot illustrating the “Forgot password" link

•  If you enter an email that is associated with an Infosnap account, you will be taken Step 2 of the password recovery process.

Screenshot illustrating password recovery step 1

•  If you see Step 2, you have found an account with your email address.

Screenshot illustrating password recovery step 2

• Return to the Sign In page
• Enter your verified Email
• Sign in to your account

Still Not Working?

• If you have forgotten your password, please review the Forgot Password article.
• If you do not have an Infosnap account, and would like to create one, learn how by reviewing the Create an Account article.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource
• Comment directly on this article to request clarification or share feedback about the content of the article
• For other questions, not directly related to this article, please post a question in the product-specific forum