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Enterprise Management Service (EMS)

To assist you with the management of eSchoolPlus, the Technical Solutions Group (“TSG”) offers the  Enterprise Management Service (“EMS”).  EMS is a comprehensive solution that manages and maintains your self-hosted eSchoolPlus environment while allowing you to retain complete ownership, control, access, and integration capability. The scope of EMS includes the following:

 

  1. Environment Monitoring
  • Real-time monitoring of server hardware for performance and faulty hardware
  • Real-time monitoring of the eSchoolPlus and SQL Server application logs
  • Real-time monitoring of Microsoft Windows ® operating system logs and resource utilization
  • Real-time monitoring of virtualization hosts performance and utilization
  • Monthly reporting of status and trending of performance, hard drive consumption, server uptime, and frequency of incidents and transactions.

  1. Software Update Service
  •  On-demand installation of all eSchoolPLUS version updates and upgrades, state and provincial reporting updates, and SQL Server updates
  • On-demand installation of all SIF agent updates and State Messaging Plugin updates
  • Choice of automated or on-demand installation of all Microsoft Windows ® operating system-related updates and upgrades
  • Choice of automated or on-demand installation of all server-related third party software updates.

  1. Offsite Data Backup  and Disaster Recovery
  • Automated nightly compression, encryption, and transfer of eSchoolPLUS and MS SQL database backup files to a remote location for 365 days of retention (or longer by negotiation) 
  • In the case of a disaster, temporary hosting of the eSchoolPLUS   application for thirty (30) days on the TSG cloud platform
  • Restoration of eSchoolPLUS   in the TSG temporary hosting environment initiated within 24 hours.

  1. Data and Server Migrations and Restorations
  • Same-day restoration of corrupted environment using most recent backup
  • Completion of planned server migrations to new physical or virtual hardware
  • On-demand refreshes of data to a non-production environment with no limit on the number of refreshes.

  1. Infrastructure Support
  • Pro-active intervention and response to performance situations identified by our monitoring protocols
  • Telephone and email escalations  directly to TSG twenty-four hours/day Monday through Thursday, Fridays from Midnight to 9:00 PM, Saturdays from 4:00 AM to 6:00 PM, and Sundays from 4:00 AM to 6:00 PM and 9:00 PM to Midnight Pacific Time (excluding joint US and Canadian holidays and unless otherwise specified or negotiated)
  • One-hour Service Level Agreement for responses to all EMS needs.

  1. SQL Server Database Optimization and Performance Tuning
  • Initial and ongoing review of database configuration, systems component allocation, etc.
  • Evaluation of risk of performance bottlenecks and SQL inefficiencies
  • Prescription of corrective and optimal settings.

  1. Security Advisory Services
  • Initial and ongoing evaluation of environmental asset security capability according to CIA triad for system and data
  • Initial and ongoing threat assessment evaluation
  • Reporting of findings and recommendations to establish and/or improve security capabilities.

  1. SSL Certificate Administration 
  • Review of SSL / TLS use and capability
  • Procurement and provisioning of 2048-bit RSA key TLS 1.x certificate
  • Configuration of SSL / TLS certificate for each specific client's site 
  • Integration into client instance of eSchoolPlus and ongoing administration throughout three-year term.

Please review the full Statement of Work via the attachment below.

 

Attachments

To assist you with the management of eSchoolPlus, the Technical Solutions Group (“TSG”) offers the  Enterprise Management Service (“EMS”).  EMS is a comprehensive solution that manages and maintains your self-hosted eSchoolPlus environment while allowing you to retain complete ownership, control, access, and integration capability. The scope of EMS includes the following:

 

  1. Environment Monitoring
  • Real-time monitoring of server hardware for performance and faulty hardware
  • Real-time monitoring of the eSchoolPlus and SQL Server application logs
  • Real-time monitoring of Microsoft Windows ® operating system logs and resource utilization
  • Real-time monitoring of virtualization hosts performance and utilization
  • Monthly reporting of status and trending of performance, hard drive consumption, server uptime, and frequency of incidents and transactions.

  1. Software Update Service
  •  On-demand installation of all eSchoolPLUS version updates and upgrades, state and provincial reporting updates, and SQL Server updates
  • On-demand installation of all SIF agent updates and State Messaging Plugin updates
  • Choice of automated or on-demand installation of all Microsoft Windows ® operating system-related updates and upgrades
  • Choice of automated or on-demand installation of all server-related third party software updates.

  1. Offsite Data Backup  and Disaster Recovery
  • Automated nightly compression, encryption, and transfer of eSchoolPLUS and MS SQL database backup files to a remote location for 365 days of retention (or longer by negotiation) 
  • In the case of a disaster, temporary hosting of the eSchoolPLUS   application for thirty (30) days on the TSG cloud platform
  • Restoration of eSchoolPLUS   in the TSG temporary hosting environment initiated within 24 hours.

  1. Data and Server Migrations and Restorations
  • Same-day restoration of corrupted environment using most recent backup
  • Completion of planned server migrations to new physical or virtual hardware
  • On-demand refreshes of data to a non-production environment with no limit on the number of refreshes.

  1. Infrastructure Support
  • Pro-active intervention and response to performance situations identified by our monitoring protocols
  • Telephone and email escalations  directly to TSG twenty-four hours/day Monday through Thursday, Fridays from Midnight to 9:00 PM, Saturdays from 4:00 AM to 6:00 PM, and Sundays from 4:00 AM to 6:00 PM and 9:00 PM to Midnight Pacific Time (excluding joint US and Canadian holidays and unless otherwise specified or negotiated)
  • One-hour Service Level Agreement for responses to all EMS needs.

  1. SQL Server Database Optimization and Performance Tuning
  • Initial and ongoing review of database configuration, systems component allocation, etc.
  • Evaluation of risk of performance bottlenecks and SQL inefficiencies
  • Prescription of corrective and optimal settings.

  1. Security Advisory Services
  • Initial and ongoing evaluation of environmental asset security capability according to CIA triad for system and data
  • Initial and ongoing threat assessment evaluation
  • Reporting of findings and recommendations to establish and/or improve security capabilities.

  1. SSL Certificate Administration 
  • Review of SSL / TLS use and capability
  • Procurement and provisioning of 2048-bit RSA key TLS 1.x certificate
  • Configuration of SSL / TLS certificate for each specific client's site 
  • Integration into client instance of eSchoolPlus and ongoing administration throughout three-year term.

Please review the full Statement of Work via the attachment below.

 

Attachments

To assist you with the management of eSchoolPlus, the Technical Solutions Group (“TSG”) offers the  Enterprise Management Service (“EMS”).  EMS is a comprehensive solution that manages and maintains your self-hosted eSchoolPlus environment while allowing you to retain complete ownership, control, access, and integration capability. The scope of EMS includes the following:

 

  1. Environment Monitoring
  • Real-time monitoring of server hardware for performance and faulty hardware
  • Real-time monitoring of the eSchoolPlus and SQL Server application logs
  • Real-time monitoring of Microsoft Windows ® operating system logs and resource utilization
  • Real-time monitoring of virtualization hosts performance and utilization
  • Monthly reporting of status and trending of performance, hard drive consumption, server uptime, and frequency of incidents and transactions.

  1. Software Update Service
  •  On-demand installation of all eSchoolPLUS version updates and upgrades, state and provincial reporting updates, and SQL Server updates
  • On-demand installation of all SIF agent updates and State Messaging Plugin updates
  • Choice of automated or on-demand installation of all Microsoft Windows ® operating system-related updates and upgrades
  • Choice of automated or on-demand installation of all server-related third party software updates.

  1. Offsite Data Backup  and Disaster Recovery
  • Automated nightly compression, encryption, and transfer of eSchoolPLUS and MS SQL database backup files to a remote location for 365 days of retention (or longer by negotiation) 
  • In the case of a disaster, temporary hosting of the eSchoolPLUS   application for thirty (30) days on the TSG cloud platform
  • Restoration of eSchoolPLUS   in the TSG temporary hosting environment initiated within 24 hours.

  1. Data and Server Migrations and Restorations
  • Same-day restoration of corrupted environment using most recent backup
  • Completion of planned server migrations to new physical or virtual hardware
  • On-demand refreshes of data to a non-production environment with no limit on the number of refreshes.

  1. Infrastructure Support
  • Pro-active intervention and response to performance situations identified by our monitoring protocols
  • Telephone and email escalations  directly to TSG twenty-four hours/day Monday through Thursday, Fridays from Midnight to 9:00 PM, Saturdays from 4:00 AM to 6:00 PM, and Sundays from 4:00 AM to 6:00 PM and 9:00 PM to Midnight Pacific Time (excluding joint US and Canadian holidays and unless otherwise specified or negotiated)
  • One-hour Service Level Agreement for responses to all EMS needs.

  1. SQL Server Database Optimization and Performance Tuning
  • Initial and ongoing review of database configuration, systems component allocation, etc.
  • Evaluation of risk of performance bottlenecks and SQL inefficiencies
  • Prescription of corrective and optimal settings.

  1. Security Advisory Services
  • Initial and ongoing evaluation of environmental asset security capability according to CIA triad for system and data
  • Initial and ongoing threat assessment evaluation
  • Reporting of findings and recommendations to establish and/or improve security capabilities.

  1. SSL Certificate Administration 
  • Review of SSL / TLS use and capability
  • Procurement and provisioning of 2048-bit RSA key TLS 1.x certificate
  • Configuration of SSL / TLS certificate for each specific client's site 
  • Integration into client instance of eSchoolPlus and ongoing administration throughout three-year term.

Please review the full Statement of Work via the attachment below.

 

Attachments
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Last update:
‎09-10-2021 08:32 AM
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