Technical Services

[#1]

To assist you with the several aspects of managing PowerSchool, the Technical Solutions Group ("TSG") is pleased to offer a wide range of technical service offerings that customers can choose from before, during, and after their implementation. Experienced TSG Systems Engineers, Database Administrators and Network Engineers are available to work with the district technical resources to provide technical expertise relating to the deployment and configuration of PowerSchool and its underlying infrastructure.

The most popular TSG services for PS SIS include:

1. Enterprise Management Service ("EMS"):  As TSG's flagship offering, EMS delivers a comprehensive managed service solution. It provides 24/7/365 environment monitoring, nightly backups with long-term data storage, and unlimited updates for PowerSchool, Oracle, state/provincial reporting, SIF, operating systems, and other software. The service includes emergency restorations of production instances and weekly data refreshes for non-production instances. Infrastructure support is available 24 hours Sunday through Thursday and from 3 AM to 6 PM Pacific Time on Fridays and Saturdays.
2. PowerSchool SIS version upgrade:  These one-time deployment services are best suited for PowerSchool customers with only an occasional need for technical services, and provide the completion of the procedures necessary to upgrade a self-hosted instance of PowerSchool to the most recent major releases of the world's most popular student information system. 

TSG offers a multitude of services designed to suit most unique needs and circumstances.  These are generally categorized as:

PowerSchool Technical Services are available and provide various offerings relating to the deployment and technical configuration of, or data migration to, instances of PowerSchool.

Infrastructure Technical Services are available for the design, integration, and support of the latest’s technologies. Our experienced System Engineers are well-versed in the design and deployment of hardware-related infrastructure configurations to support various PowerSchool applications.

Hardware and Software Procurement are available through TSG and offers a wide range of hardware and 3rd party software, designed to meet the needs specific to your deployment. PowerSchool has partnered with major hardware and 3rd party software manufacturers to resell hardware and 3rd party software directly to PowerSchool customers at discounted costs.

Client Support Offerings are available to assist you with ongoing administrative maintenance of your PowerSchool application and support of your deployed infrastructure, the Technical Solutions Group also offers packages that include infrastructure support, data restoration, and off-site data backups.

Comprehensive Bundled Solutions are also available and provide complete comprehensive packages consisting of hardware, 3rd party software, professional services, and on going support.

For more information regarding TSG's many offerings, please contact us at TSGHelpDesk@powerschool.com.

NOTE: TSG is not affiliated with the Technical Support department and is unable to address any questions relating to the use or troubleshooting of functionality within the application. Customers with questions of this nature should contact the Technical Support department.

[#2]

To assist you with the several aspects of managing PowerSchool, the Technical Solutions Group ("TSG") is pleased to offer a wide range of technical service offerings that customers can choose from before, during, and after their implementation. Experienced TSG Systems Engineers, Database Administrators and Network Engineers are available to work with the district technical resources to provide technical expertise relating to the deployment and configuration of PowerSchool and its underlying infrastructure.

The most popular TSG services for PS SIS include:

1. Enterprise Management Service ("EMS"):  As TSG's flagship offering, EMS delivers a comprehensive managed service solution. It provides 24/7/365 environment monitoring, nightly backups with long-term data storage, and unlimited updates for PowerSchool, Oracle, state/provincial reporting, SIF, operating systems, and other software. The service includes emergency restorations of production instances and weekly data refreshes for non-production instances. Infrastructure support is available 24 hours Sunday through Thursday and from 3 AM to 6 PM Pacific Time on Fridays and Saturdays.
2. PowerSchool SIS version upgrade:  These one-time deployment services are best suited for PowerSchool customers with only an occasional need for technical services, and provide the completion of the procedures necessary to upgrade a self-hosted instance of PowerSchool to the most recent major releases of the world's most popular student information system. 

TSG offers a multitude of services designed to suit most unique needs and circumstances.  These are generally categorized as:

PowerSchool Technical Services are available and provide various offerings relating to the deployment and technical configuration of, or data migration to, instances of PowerSchool.

Infrastructure Technical Services are available for the design, integration, and support of the latest’s technologies. Our experienced System Engineers are well-versed in the design and deployment of hardware-related infrastructure configurations to support various PowerSchool applications.

Hardware and Software Procurement are available through TSG and offers a wide range of hardware and 3rd party software, designed to meet the needs specific to your deployment. PowerSchool has partnered with major hardware and 3rd party software manufacturers to resell hardware and 3rd party software directly to PowerSchool customers at discounted costs.

Client Support Offerings are available to assist you with ongoing administrative maintenance of your PowerSchool application and support of your deployed infrastructure, the Technical Solutions Group also offers packages that include infrastructure support, data restoration, and off-site data backups.

Comprehensive Bundled Solutions are also available and provide complete comprehensive packages consisting of hardware, 3rd party software, professional services, and on going support.

For more information regarding TSG's many offerings, please contact us at TSGHelpDesk@powerschool.com.

NOTE: TSG is not affiliated with the Technical Support department and is unable to address any questions relating to the use or troubleshooting of functionality within the application. Customers with questions of this nature should contact the Technical Support department.

[#3]

To assist you with the several aspects of managing PowerSchool, the Technical Solutions Group ("TSG") is pleased to offer a wide range of technical service offerings that customers can choose from before, during, and after their implementation. Experienced TSG Systems Engineers, Database Administrators and Network Engineers are available to work with the district technical resources to provide technical expertise relating to the deployment and configuration of PowerSchool and its underlying infrastructure.

The most popular TSG services for PS SIS include:

1. Enterprise Management Service ("EMS"):  As TSG's flagship offering, EMS delivers a comprehensive managed service solution. It provides 24/7/365 environment monitoring, nightly backups with long-term data storage, and unlimited updates for PowerSchool, Oracle, state/provincial reporting, SIF, operating systems, and other software. The service includes emergency restorations of production instances and weekly data refreshes for non-production instances. Infrastructure support is available 24 hours Sunday through Thursday and from 3 AM to 6 PM Pacific Time on Fridays and Saturdays.
2. PowerSchool SIS version upgrade:  These one-time deployment services are best suited for PowerSchool customers with only an occasional need for technical services, and provide the completion of the procedures necessary to upgrade a self-hosted instance of PowerSchool to the most recent major releases of the world's most popular student information system. 

TSG offers a multitude of services designed to suit most unique needs and circumstances.  These are generally categorized as:

PowerSchool Technical Services are available and provide various offerings relating to the deployment and technical configuration of, or data migration to, instances of PowerSchool.

Infrastructure Technical Services are available for the design, integration, and support of the latest’s technologies. Our experienced System Engineers are well-versed in the design and deployment of hardware-related infrastructure configurations to support various PowerSchool applications.

Hardware and Software Procurement are available through TSG and offers a wide range of hardware and 3rd party software, designed to meet the needs specific to your deployment. PowerSchool has partnered with major hardware and 3rd party software manufacturers to resell hardware and 3rd party software directly to PowerSchool customers at discounted costs.

Client Support Offerings are available to assist you with ongoing administrative maintenance of your PowerSchool application and support of your deployed infrastructure, the Technical Solutions Group also offers packages that include infrastructure support, data restoration, and off-site data backups.

Comprehensive Bundled Solutions are also available and provide complete comprehensive packages consisting of hardware, 3rd party software, professional services, and on going support.

For more information regarding TSG's many offerings, please contact us at TSGHelpDesk@powerschool.com.

NOTE: TSG is not affiliated with the Technical Support department and is unable to address any questions relating to the use or troubleshooting of functionality within the application. Customers with questions of this nature should contact the Technical Support department.