How-To: Reset Password for Family Portal Account

[#1]

Summary

How to Reset Password for Family Portal Account?

Solution

You can reset it on a web browser by following the instructions in the Web Browser: Reset Password for Family Portal Account.  To reset your password through the mobile app, follow the steps below.

• Open the mobile app. Select Family Member or Student depending on your role, and then tap Next.
• Tap the gray Forgot your password? text.
• You will be redirected to your phone's web browser. Enter your registered email address. Then tap SEND.
• An email code has been sent to your email inbox. Retrieve the code, then return to the Family Portal log-in screen.
• If you need the code to be resent, you can click Resend Verification Code. 
• Create a password that you'll use to log in to the Family Portal in the future. It must be at least 8 characters long. Confirm the password and enter the email verification code.
• Tap RESET PASSWORD.

You will be brought to this screen on your phone's web mobile browser. You should return to the mobile app and log in with your new password there.

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[#2]

Summary

How to Reset Password for Family Portal Account?

Solution

You can reset it on a web browser by following the instructions in the Web Browser: Reset Password for Family Portal Account.  To reset your password through the mobile app, follow the steps below.

• Open the mobile app. Select Family Member or Student depending on your role, and then tap Next.
• Tap the gray Forgot your password? text.
• You will be redirected to your phone's web browser. Enter your registered email address. Then tap SEND.
• An email code has been sent to your email inbox. Retrieve the code, then return to the Family Portal log-in screen.
• If you need the code to be resent, you can click Resend Verification Code. 
• Create a password that you'll use to log in to the Family Portal in the future. It must be at least 8 characters long. Confirm the password and enter the email verification code.
• Tap RESET PASSWORD.

You will be brought to this screen on your phone's web mobile browser. You should return to the mobile app and log in with your new password there.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource
• Comment directly on this article to request clarification or share feedback about the content of the article
• For other questions, not directly related to this article, please post a question in the product-specific forum

[#3]

Summary

How to Reset Password for Family Portal Account?

Solution

You can reset it on a web browser by following the instructions in the Web Browser: Reset Password for Family Portal Account.  To reset your password through the mobile app, follow the steps below.

• Open the mobile app. Select Family Member or Student depending on your role, and then tap Next.
• Tap the gray Forgot your password? text.
• You will be redirected to your phone's web browser. Enter your registered email address. Then tap SEND.
• An email code has been sent to your email inbox. Retrieve the code, then return to the Family Portal log-in screen.
• If you need the code to be resent, you can click Resend Verification Code. 
• Create a password that you'll use to log in to the Family Portal in the future. It must be at least 8 characters long. Confirm the password and enter the email verification code.
• Tap RESET PASSWORD.

You will be brought to this screen on your phone's web mobile browser. You should return to the mobile app and log in with your new password there.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource
• Comment directly on this article to request clarification or share feedback about the content of the article
• For other questions, not directly related to this article, please post a question in the product-specific forum