Q&A: Server Migration

[#1]

Question

How will the server migration take place?

Answer

TSG will remotely install PowerSchool on the new server and migrate your instance to the new server(s).  The database transfer will be validated to ensure all data is intact after the service is completed.

Question

Can I choose to perform the server migration myself?

Answer

Yes, customers can migrate their PowerSchool SIS instance to a new server(s). Customers encountering difficulties with the process may contact the Technical Support department for assistance.

Question

Is it mandatory that I complete my scheduling process and/or perform the end-of-year process before the server migration?

Answer

No, the upgrade to the server migration can occur at any time of the year.

Question

Once I decide to purchase the server update service from TSG, how long will it take before I am migrated?

Answer

Depending on the readiness of compatible servers for PowerSchool SIS, the server migration process may take as little as a few days to complete, but it typically requires a week or more of preparation.

Question

How long does the server migration take?

Answer

The duration of the server migration varies by customer and cannot be predicted before its initiation. While the update can be completed in as little as a few hours, conditions and circumstances outside of TSG's control or influence may prolong the procedure. Factors influencing the duration of the update include the speed of the customer's network and the integrity of the data. Unless noted otherwise, all server migrations are scheduled for two-day deployment windows (Mon-Tue or Wed-Thu), and customers should expect their server migration to complete within this window in all but the most extreme cases.

Question

Do I need to have the old and new servers up and running at the same time for the service to take place?

Answer

Yes, to complete the service, we need access to both environments simultaneously.  Any domain name entries or Firewall NAT entries will need to be updated by the customer.

Question

Can I use PowerSchool during the server migration procedure?

Answer

No, once the server migration has commenced on the first day of the deployment window, no users should log in to PowerSchool, much less modify the data there; doing so would jeopardize the procedure's success.

Question

When will server migrations be performed?

Answer

To meet our customers' needs and minimize or eliminate downtime, TSG offers service twenty-four hours a day, seven days a week. There will be an additional cost for overnight or weekend services.  The standard two-day service windows are (Monday-Tuesday) and (Wednesday - Thursday).

Question

How do I initiate the server migration update process?

Answer

To move forward with the server migration, email us at tsghelpdesk@powerschool.com.

[#2]

Question

How will the server migration take place?

Answer

TSG will remotely install PowerSchool on the new server and migrate your instance to the new server(s).  The database transfer will be validated to ensure all data is intact after the service is completed.

Question

Can I choose to perform the server migration myself?

Answer

Yes, customers can migrate their PowerSchool SIS instance to a new server(s). Customers encountering difficulties with the process may contact the Technical Support department for assistance.

Question

Is it mandatory that I complete my scheduling process and/or perform the end-of-year process before the server migration?

Answer

No, the upgrade to the server migration can occur at any time of the year.

Question

Once I decide to purchase the server update service from TSG, how long will it take before I am migrated?

Answer

Depending on the readiness of compatible servers for PowerSchool SIS, the server migration process may take as little as a few days to complete, but it typically requires a week or more of preparation.

Question

How long does the server migration take?

Answer

The duration of the server migration varies by customer and cannot be predicted before its initiation. While the update can be completed in as little as a few hours, conditions and circumstances outside of TSG's control or influence may prolong the procedure. Factors influencing the duration of the update include the speed of the customer's network and the integrity of the data. Unless noted otherwise, all server migrations are scheduled for two-day deployment windows (Mon-Tue or Wed-Thu), and customers should expect their server migration to complete within this window in all but the most extreme cases.

Question

Do I need to have the old and new servers up and running at the same time for the service to take place?

Answer

Yes, to complete the service, we need access to both environments simultaneously.  Any domain name entries or Firewall NAT entries will need to be updated by the customer.

Question

Can I use PowerSchool during the server migration procedure?

Answer

No, once the server migration has commenced on the first day of the deployment window, no users should log in to PowerSchool, much less modify the data there; doing so would jeopardize the procedure's success.

Question

When will server migrations be performed?

Answer

To meet our customers' needs and minimize or eliminate downtime, TSG offers service twenty-four hours a day, seven days a week. There will be an additional cost for overnight or weekend services.  The standard two-day service windows are (Monday-Tuesday) and (Wednesday - Thursday).

Question

How do I initiate the server migration update process?

Answer

To move forward with the server migration, email us at tsghelpdesk@powerschool.com.

[#3]

Question

How will the server migration take place?

Answer

TSG will remotely install PowerSchool on the new server and migrate your instance to the new server(s).  The database transfer will be validated to ensure all data is intact after the service is completed.

Question

Can I choose to perform the server migration myself?

Answer

Yes, customers can migrate their PowerSchool SIS instance to a new server(s). Customers encountering difficulties with the process may contact the Technical Support department for assistance.

Question

Is it mandatory that I complete my scheduling process and/or perform the end-of-year process before the server migration?

Answer

No, the upgrade to the server migration can occur at any time of the year.

Question

Once I decide to purchase the server update service from TSG, how long will it take before I am migrated?

Answer

Depending on the readiness of compatible servers for PowerSchool SIS, the server migration process may take as little as a few days to complete, but it typically requires a week or more of preparation.

Question

How long does the server migration take?

Answer

The duration of the server migration varies by customer and cannot be predicted before its initiation. While the update can be completed in as little as a few hours, conditions and circumstances outside of TSG's control or influence may prolong the procedure. Factors influencing the duration of the update include the speed of the customer's network and the integrity of the data. Unless noted otherwise, all server migrations are scheduled for two-day deployment windows (Mon-Tue or Wed-Thu), and customers should expect their server migration to complete within this window in all but the most extreme cases.

Question

Do I need to have the old and new servers up and running at the same time for the service to take place?

Answer

Yes, to complete the service, we need access to both environments simultaneously.  Any domain name entries or Firewall NAT entries will need to be updated by the customer.

Question

Can I use PowerSchool during the server migration procedure?

Answer

No, once the server migration has commenced on the first day of the deployment window, no users should log in to PowerSchool, much less modify the data there; doing so would jeopardize the procedure's success.

Question

When will server migrations be performed?

Answer

To meet our customers' needs and minimize or eliminate downtime, TSG offers service twenty-four hours a day, seven days a week. There will be an additional cost for overnight or weekend services.  The standard two-day service windows are (Monday-Tuesday) and (Wednesday - Thursday).

Question

How do I initiate the server migration update process?

Answer

To move forward with the server migration, email us at tsghelpdesk@powerschool.com.