Technical Services

Our Services offerings are moving!

In order to provide a more streamlined solution for our PowerSchool Customers, information about our Professional Services offerings are moving to PowerSchool Community. In PowerSchool Community you can search for solutions via our Knowledge Base, interact with your peers in our Forums and Contact Support for additional assistance. For additional information regarding our Technical Services offerings please utilize the information below.

 

Technical Solutions Group

The Technical Solutions Group ("TSG") offers an extensive variety of technical service offerings and support options that districts can choose from before, during, or after their implementation.  Experienced Systems Engineers are available to work on-site or off-site with the district technical resources to provide professional consulting services for Infrastructure Technology environments as well as PowerSchool application configurations.

 

NOTE: TSG is not affiliated with the Technical Support department and is unable to address any questions relating to the use or troubleshooting of functionality within the application. Customers with questions of this nature should contact the Technical Support department.

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PowerSchool Hosting Services

PowerSchool's Hosting Services department provides infrastructure solutions that alleviate the need for customers to host their own hardware and software for PowerSchool, allowing each organization to spend more time working with student data and less time addressing hardware and software concerns. Our Software as a Service offering minimizes the cost, time, and effort required to begin using PowerSchool for your day-to-day needs. Please review the PowerSchool Hosting FAQ's here for answers to commonly asked questions.

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PowerSchool Customization Services

Our customization services are designed to provide flexible solutions that answer the individual needs of Districts and Schools. Made to order reports, custom pages, scripts and integration solutions can be scoped and developed for districts of all sizes.

The current average wait time for quotes is 2 weeks depending upon complexity and new work can begin as soon as 3-4 weeks upon receipt of the PO. Urgent requests for service will be considered for expedited service on a case by case basis. Please take these lead times into consideration when planning your request.

Please click on the links below to access and complete the Request Form:

 

  1. PowerSchool Software Update Service Request
  2. PowerSchool Non-Production Installation Request
  3. EMS - PowerSchool Software Update Service Request
  4. PowerSchool Hosting Migration Request
  5. PowerSchool Server Migration Request