Enterprise Management Service (EMS) for PS SIS

[#1]

Enterprise Management Service ("EMS") for PS SIS is the must-have comprehensive solution to the need to manage and maintain your self-hosted PowerSchool SIS environment in the following areas:

1. Environment Monitoring

• Near real-time monitoring of server hardware for performance and faulty hardware
• Near real-time monitoring of the PowerSchool and Oracle application logs
• Near real-time monitoring of Microsoft Windows^® operating system logs and resource utilization
• Near real-time monitoring of virtualization hosts performance and utilization
• Monthly reporting of status and trending of performance, hard drive consumption, server uptime, and frequency of incidents and transactions

2. Software Update Service

• Choice of automated or on-demand installation of all PowerSchool version updates and upgrades, state and provincial reporting updates, and Oracle updates
• Choice of automated or on-demand installation of all SIF agent updates and State Messaging Plugin updates
• Choice of automated or on-demand installation of all Microsoft Windows^® operating system-related updates and upgrades
• Choice of automated or on-demand installation of all server-related third party software updates

3. Offsite Data Backup & Disaster Recovery

• Automated nightly compression, encryption, and transfer of PowerSchool/Oracle files to a remote location for 365 days of retention (or longer by negotiation)
• Same-day restoration of instance on-site or with TSG's hosting facilities
• Up to thirty (30) days of temporary hosting in the event that a disaster is invoked

4. Data and Server Migrations and Restorations

• Same-day restoration of corrupted environment using most recent backup
• Completion of planned server migrations to new physical or virtual hardware
• Choice of automated or on-demand refreshes of data to a non-production environment with no limit on the number of refreshes

5. Infrastructure Support

• Pro-active intervention and response to performance situations directly with TSG during expansive hours 7 days a week
• One hour Service Level Agreement for all EMS needs

    6.  Oracle Database Optimization and Performance Tuning

• Review and evaluation of physical and virtual database server hardware and storage configurations
• Review and evaluation of Oracle RMAN, Datapump, Fast Recovery Area and other elements of data integrity strategies
• Review and evaluation of Oracle Database Objects and Patchset
• Modification or optimization of Oracle Table and Index and other elements of tuning potential
• Capture and completion of recommended and agreed-to configuration settings

   7.   Security Advisory Services

• Review of architecture, configuration, versioning, credentials, and business logic of all security elements
• Calculation or testing to determine the nature, likelihood, and severity of risks and threats
• Determination, publication, and fulfillment of measures to harden, secure, and correct the condition of environment
• Quarterly audit of system credential age, complexity, refresh rate, and other factors

    8.  SSL Certificate Administration 

• Procurement and provisioning of 256-bit military grade SSL certificate
• Configuration of SSL certificate for each specific client's site
• Integration into client instance of PowerSchool and ongoing administration throughout three-year term

EMS:

• Shifts responsibility for technical administration duties from the PowerSchool customer to TSG.
• Reduces risk by ensuring a secure and reliable disaster recovery strategy.
• Provides swift and efficient completion of all necessary updates to the application, database, and the infrastructure.
• Hardens the PowerSchool infrastructure against security risks and threats by malicious actors.
• Optimizes the performance of the database to ensure the very best outcome within the infrastructure.
• Augment’s client resources including staffing, PowerSchool expertise, and information technology aptitude.
• Reduces the total cost of ownership by reducing the staffing effort necessary to maintain and manage PowerSchool.
• Leverages the unmatched experience, expertise, credentials, certification, training, and dedication of TSG staff.
• Enables clients to focus their energy, effort, and attention on the use of PowerSchool functionality rather than its technical administration, and therefore, promotes greater capability.
• Exceeds client expectation as evidenced by a 2017 Net Promoter Score of +83 (the second highest score in the world).

[#2]

Enterprise Management Service ("EMS") for PS SIS is the must-have comprehensive solution to the need to manage and maintain your self-hosted PowerSchool SIS environment in the following areas:

1. Environment Monitoring

• Near real-time monitoring of server hardware for performance and faulty hardware
• Near real-time monitoring of the PowerSchool and Oracle application logs
• Near real-time monitoring of Microsoft Windows^® operating system logs and resource utilization
• Near real-time monitoring of virtualization hosts performance and utilization
• Monthly reporting of status and trending of performance, hard drive consumption, server uptime, and frequency of incidents and transactions

2. Software Update Service

• Choice of automated or on-demand installation of all PowerSchool version updates and upgrades, state and provincial reporting updates, and Oracle updates
• Choice of automated or on-demand installation of all SIF agent updates and State Messaging Plugin updates
• Choice of automated or on-demand installation of all Microsoft Windows^® operating system-related updates and upgrades
• Choice of automated or on-demand installation of all server-related third party software updates

3. Offsite Data Backup & Disaster Recovery

• Automated nightly compression, encryption, and transfer of PowerSchool/Oracle files to a remote location for 365 days of retention (or longer by negotiation)
• Same-day restoration of instance on-site or with TSG's hosting facilities
• Up to thirty (30) days of temporary hosting in the event that a disaster is invoked

4. Data and Server Migrations and Restorations

• Same-day restoration of corrupted environment using most recent backup
• Completion of planned server migrations to new physical or virtual hardware
• Choice of automated or on-demand refreshes of data to a non-production environment with no limit on the number of refreshes

5. Infrastructure Support

• Pro-active intervention and response to performance situations directly with TSG during expansive hours 7 days a week
• One hour Service Level Agreement for all EMS needs

    6.  Oracle Database Optimization and Performance Tuning

• Review and evaluation of physical and virtual database server hardware and storage configurations
• Review and evaluation of Oracle RMAN, Datapump, Fast Recovery Area and other elements of data integrity strategies
• Review and evaluation of Oracle Database Objects and Patchset
• Modification or optimization of Oracle Table and Index and other elements of tuning potential
• Capture and completion of recommended and agreed-to configuration settings

   7.   Security Advisory Services

• Review of architecture, configuration, versioning, credentials, and business logic of all security elements
• Calculation or testing to determine the nature, likelihood, and severity of risks and threats
• Determination, publication, and fulfillment of measures to harden, secure, and correct the condition of environment
• Quarterly audit of system credential age, complexity, refresh rate, and other factors

    8.  SSL Certificate Administration 

• Procurement and provisioning of 256-bit military grade SSL certificate
• Configuration of SSL certificate for each specific client's site
• Integration into client instance of PowerSchool and ongoing administration throughout three-year term

EMS:

• Shifts responsibility for technical administration duties from the PowerSchool customer to TSG.
• Reduces risk by ensuring a secure and reliable disaster recovery strategy.
• Provides swift and efficient completion of all necessary updates to the application, database, and the infrastructure.
• Hardens the PowerSchool infrastructure against security risks and threats by malicious actors.
• Optimizes the performance of the database to ensure the very best outcome within the infrastructure.
• Augment’s client resources including staffing, PowerSchool expertise, and information technology aptitude.
• Reduces the total cost of ownership by reducing the staffing effort necessary to maintain and manage PowerSchool.
• Leverages the unmatched experience, expertise, credentials, certification, training, and dedication of TSG staff.
• Enables clients to focus their energy, effort, and attention on the use of PowerSchool functionality rather than its technical administration, and therefore, promotes greater capability.
• Exceeds client expectation as evidenced by a 2017 Net Promoter Score of +83 (the second highest score in the world).

[#3]

Enterprise Management Service ("EMS") for PS SIS is the must-have comprehensive solution to the need to manage and maintain your self-hosted PowerSchool SIS environment in the following areas:

1. Environment Monitoring

• Near real-time monitoring of server hardware for performance and faulty hardware
• Near real-time monitoring of the PowerSchool and Oracle application logs
• Near real-time monitoring of Microsoft Windows^® operating system logs and resource utilization
• Near real-time monitoring of virtualization hosts performance and utilization
• Monthly reporting of status and trending of performance, hard drive consumption, server uptime, and frequency of incidents and transactions

2. Software Update Service

• Choice of automated or on-demand installation of all PowerSchool version updates and upgrades, state and provincial reporting updates, and Oracle updates
• Choice of automated or on-demand installation of all SIF agent updates and State Messaging Plugin updates
• Choice of automated or on-demand installation of all Microsoft Windows^® operating system-related updates and upgrades
• Choice of automated or on-demand installation of all server-related third party software updates

3. Offsite Data Backup & Disaster Recovery

• Automated nightly compression, encryption, and transfer of PowerSchool/Oracle files to a remote location for 365 days of retention (or longer by negotiation)
• Same-day restoration of instance on-site or with TSG's hosting facilities
• Up to thirty (30) days of temporary hosting in the event that a disaster is invoked

4. Data and Server Migrations and Restorations

• Same-day restoration of corrupted environment using most recent backup
• Completion of planned server migrations to new physical or virtual hardware
• Choice of automated or on-demand refreshes of data to a non-production environment with no limit on the number of refreshes

5. Infrastructure Support

• Pro-active intervention and response to performance situations directly with TSG during expansive hours 7 days a week
• One hour Service Level Agreement for all EMS needs

    6.  Oracle Database Optimization and Performance Tuning

• Review and evaluation of physical and virtual database server hardware and storage configurations
• Review and evaluation of Oracle RMAN, Datapump, Fast Recovery Area and other elements of data integrity strategies
• Review and evaluation of Oracle Database Objects and Patchset
• Modification or optimization of Oracle Table and Index and other elements of tuning potential
• Capture and completion of recommended and agreed-to configuration settings

   7.   Security Advisory Services

• Review of architecture, configuration, versioning, credentials, and business logic of all security elements
• Calculation or testing to determine the nature, likelihood, and severity of risks and threats
• Determination, publication, and fulfillment of measures to harden, secure, and correct the condition of environment
• Quarterly audit of system credential age, complexity, refresh rate, and other factors

    8.  SSL Certificate Administration 

• Procurement and provisioning of 256-bit military grade SSL certificate
• Configuration of SSL certificate for each specific client's site
• Integration into client instance of PowerSchool and ongoing administration throughout three-year term

EMS:

• Shifts responsibility for technical administration duties from the PowerSchool customer to TSG.
• Reduces risk by ensuring a secure and reliable disaster recovery strategy.
• Provides swift and efficient completion of all necessary updates to the application, database, and the infrastructure.
• Hardens the PowerSchool infrastructure against security risks and threats by malicious actors.
• Optimizes the performance of the database to ensure the very best outcome within the infrastructure.
• Augment’s client resources including staffing, PowerSchool expertise, and information technology aptitude.
• Reduces the total cost of ownership by reducing the staffing effort necessary to maintain and manage PowerSchool.
• Leverages the unmatched experience, expertise, credentials, certification, training, and dedication of TSG staff.
• Enables clients to focus their energy, effort, and attention on the use of PowerSchool functionality rather than its technical administration, and therefore, promotes greater capability.
• Exceeds client expectation as evidenced by a 2017 Net Promoter Score of +83 (the second highest score in the world).