Enterprise Management Service ("EMS") is the must-have comprehensive solution to the need to manage and maintain your self-hosted PowerSchool environment in the following areas:
Real-time monitoring of server hardware for performance and faulty hardware
Real-time monitoring of the PowerSchool and Oracle application logs
Real-time monitoring of Microsoft Windows® operating system logs and resource utilization
Real-time monitoring of virtualization hosts performance and utilization
Real-time monitoring of load balancer configurations
Monthly reporting of status and trending of performance, hard drive consumption, server uptime, and frequency of incidents and transactions.
Software Update Service
Choice of automated or on-demand deployment of all PowerSchool, Oracle, and state and provincial reporting version updates and upgrades
Choice of automated or on-demand deployment of all SIF agent updates and State Messaging Plugin updates
Choice of automated or on-demand deployment of all Microsoft Windows® operating system and server-related third-party software updates
Choice of automated or on-demand deployment of all Individual Graduation Planner and Incident Management updates (for EMS clients in South Carolina only)
Offsite Data Backup and Disaster Recovery
Automated nightly compression, encryption, and transfer of PowerSchool and Oracle files to a remote location for 365 days of retention (or longer by negotiation)
Same-day restoration of instance on-site or with TSG's hosting facilities
Up to thirty (30) days of temporary hosting if a disaster is invoked.
Data and Server Migrations and Restorations
Same-day restoration of corrupted environment using most recent backup.
Completion of planned server migrations to new physical or virtual hardware
Choice of an unlimited number of automated or on-demand refreshes of data to a secondary instance.
Non-Production ("Sandbox") Coverage
Installation and configuration of PowerSchool and Oracle on a self-hosted non-production server (if needed)
Enrollment of a single-server non-production instance of PowerSchool into monitoring, support, and other elements of EMS
Unlimited number of data refreshes from the production instance.
SSL Certificate Administration
Procurement and provisioning of 256-bit military grade SSL certificate
Configuration of SSL certificate for each specific client's site
Integration into client instance of PowerSchool and ongoing administration throughout three-year term.
Security Advisory Services
Review of architecture, configuration, versioning, credentials, and business logic of all security elements
Calculation or testing to determine the nature, likelihood, and severity of risks and threats.
Determination, publication, and fulfilment of measures to harden, secure, and correct the condition of environment.
Quarterly audit of system credential age, complexity, refresh rate, and other factors.
Oracle Performance Tuning and Optimization
Review and evaluation of physical and virtual database server hardware and storage configurations
Review and evaluation of Oracle RMAN, Data-pump, Fast Recovery Area and other elements of data integrity strategies
Review and evaluation of Oracle Database Objects and Patch-set
Modification or optimization of Oracle Table and Index and other elements of tuning potential
Capture and completion of recommended and agreed-to configuration settings.
Pro-active response and intervention to performance situations identified by TSG's monitoring protocols.
Telephone, email, chat, and Self-Service Portal escalations directly to TSG (twenty-four hours/day Monday through Thursday, Friday from 4:00 AM to 9:00 PM, Saturdays from 4:00 AM to 6:00 PM, and Sundays from 4:00 AM to 6:00 PM and 9:00 PM to Midnight Pacific Time) regarding any concern or needs involving the PowerSchool infrastructure components such as hardware, virtualization, third party software configurations, and general performance.
One (1)-hour Service Level Agreement for responses to all needs during expansive hours of staffing
Interaction with TSG staff capable in eight different languages (including English, French, Spanish, and Mandarin).
Prepare PowerSchool environment for Unified Classroom configuration
Perform Unified Classroom initial sync.
Configure VPN tunnel
Provide monitoring of VPN connection.
Apply PowerSchool version updates during Unified Classroom maintenance window.
Shifts responsibility for technical administration duties from the PowerSchool customer to TSG.
Reduces risk by ensuring a secure and reliable disaster recovery strategy.
Provides swift and efficient completion of all necessary updates to the application, database, and the infrastructure.
Hardens the PowerSchool infrastructure against security risks and threats by malicious actors.
Optimizes the performance of the database to ensure the very best outcome within the infrastructure.
Augment’s client resources including staffing, PowerSchool expertise, and information technology aptitude.
Reduces the total cost of ownership by reducing the staffing effort necessary to maintain and manage PowerSchool.
Leverages the unmatched experience, expertise, credentials, certification, training, and dedication of TSG staff.
Enables clients to focus their energy, effort, and attention on the use of PowerSchool functionality rather than its technical administration, and therefore, promotes greater capability.
Exceeds client expectation as evidenced by a 2017 Net Promoter Score of +83 (the second highest score in the world).