Hi @mtas826,
Please try double-tapping the home button and closing the app from there. Then, please uninstall the app, turn off your phone for at least 30 seconds, and then reinstall the app.
Then try forcing the mobile app to re-pull the district information. After logging out of the mobile app, you should see four boxes on the login screen, this is for the district code. Tap on the link right below the District Code that says “Where is my district code?” on the login screen. On the page that comes up tap “Enter Server Address” and then enter the URL in the box on the next page and hit submit.
Note: The URL is your parent portal link.
If you need assistance with your username &/or password, please reach out to your District for help. I recommend reviewing this article for more information.
Please let me know if this helps or in case of further questions.
ParitoshT
Community Moderator
